Control Room Operator

4 days ago

Geelong, Victoria, Australia Downer Group Full time $60,000 - $90,000 per year
  • Attractive remuneration (3% above award rates)
  • Base rate of $29.92 per hour plus penalties and allowances.
  • Work Life Balance (every second Fri-Sun off).
  • Seven days off every fortnight
  • Supportive and inclusive culture focused on innovative service delivery
  • A professional and safe working environment
    Access to employee benefits and entitlements

We currently have an exciting opportunity for an energetic, and enthusiastic customer and safety-focused Control Room Operator . Reporting to the Security Manager, the purpose of the Control Room Operator position is to provide for the safety and security of persons, premises, and assets of the site, whilst providing exceptional customer service to all our customers and stakeholders.

The Control Room Operator responsibilities include (but not limited to):

  • Provide exceptional customer service to all stakeholders
  • Monitor, control and maintain CCTV, access control and BMS systems
  • Receive calls and dispatch officers
  • Liaise with emergency services
  • Operation of fire systems
  • Incident response, resolution, and reporting
    Management of contractors and visitors onsite

Skills and Experience

  • Minimum 2 years security experience
  • VIC Security Licence (Control Room and Monitoring required)
  • Current First Aid & CPR
  • Current knowledge of work health and safety and risk management practices
  • Knowledge of current industry standards and requirements
  • Proven experience in emergency response procedures
  • Highly developed customer service skills
  • Excellent written and oral communication skills
  • Previous experience in operation of systems within a Control Room environment (including but not limited to) CCTV (Avigilon), Access Control (Integriti).
  • Proven ability to understand, interpret and follow policies, procedures, and instructions
  • High level of computer skills (including all Microsoft products)
  • Working with children card or willing to apply for one (employee version)

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

To apply online please click the 'apply' button below.

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