Service Supervisor

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

We're looking for an experienced and dedicated Service Supervisor to join our team in Mount Isa to oversee day-to-day service operations, leading a team of technical and ensuring the safe, efficient and high-quality delivery of maintenance and repair work. This is a Permanent, Monday to Friday role.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
• Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Leadership Development - At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
• Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Global Opportunities - Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Team & Culture - Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
• Insurance Benefits - Salary continuance insurance.
• Additional Leave - Area allowances (where applicable).

What you'll be doing:

As a Service Supervisor at Hastings Deering, you will:

• Lead, supervise, and mentor technicians - Guide and support your team across daily service activities to ensure high performance and professional growth.
• Oversee job planning and scheduling - Manage work orders and allocate resources effectively to keep operations running smoothly.
• Ensure safe and timely delivery - Maintain company standards by completing work safely, on time, and to the highest quality.
• Provide technical expertise - Offer hands-on technical support and guidance to resolve complex issues and enhance team capability.
• Engage with customers - Build strong relationships through clear communication, regular updates, and proactive issue resolution.
• Drive efficiency and improvement - Identify opportunities to enhance safety, streamline workflows, and improve service delivery.
• Support administration and reporting - Assist with resource planning, job costing, and accurate reporting to maintain operational excellence.
• Champion safety and company values - Promote Hastings Deering's safety culture and uphold our core values in every aspect of your work

What you'll need:

A successful teammate will have experience in:

• Qualified and experienced - hold relevant qualifications in Business Administration and/or Certificate III in Engineering Diesel Fitting (preferred)
• Industry knowledge - proven experience in frontline service within heavy mining and construction industries.
• Systems capability - confident with computing, including Microsoft AX and Power BI.
• Team and department leadership - Skilled in managing a service department, driving team performance, and fostering a culture of accountability and collaboration.
• Technical expertise and product knowledge - in-depth understanding of Caterpillar machinery, products, and services.
• Safety focused - committed to maintaining the highest standards of workplace health and safety.
• Customer-oriented communicator - highly developed verbal and interpersonal skills with a strong focus on customer service.
• Thrives under pressure - able to perform in a fast-paced environment and consistently deliver on expectations.

Interested? Here's What's Next:

If you're interested in growing your career with a large OEM, we'd love to hear from you

Apply Now - click the button below.

Enquiries:

Contact: Taylor Collett - Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.