Ticketing Coordinator

ABOUT THE ROLE

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection.  We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.

The Brisbane Entertainment Centre (BEC), Queensland's largest indoor arena, is seeking a highly motivated and detail-oriented Ticketing Coordinator to join our dynamic team. This is an exciting opportunity to be part of a venue that hosts world-class concerts, sporting events, and major live entertainment experiences.

In this role, you'll be responsible for coordinating ticketing services for both internal and external stakeholders, ensuring a consistently high standard of service delivery. You'll manage all aspects of venue ticketing processes - from event setup to post-event reporting - while working closely with clients, technical teams, and our contracted ticketing provider.

This position requires flexible working hours, including evenings, weekends, and public holidays, aligned with our event schedule.

• Collaborate within a high-performing team to deliver best-in-class ticketing solutions for events at BEC.
• Build and maintain strong relationships with clients, stakeholders, and ticketing partners.
• Coordinate with event hirers and ticketing providers to ensure accurate and timely ticket builds.
• Prepare events for sale, including mode selection, pricing structures, seating configurations, hold placement, and pre-event checks.
• Maintain events during the on-sale period: ticket processing, mode changes, hold management, seating maps, and production updates.
• Complete pre-event checklists and distribute relevant information in collaboration with technical and event teams.
• Provide event-day support to box office and front-of-house teams, resolving customer inquiries and complaints.
• Deliver post-event reporting to hirers and internal finance teams.
• Ensure compliance with ticketing policies, procedures, and contractual obligations.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

• Exceptional organisational skills and attention to detail.
• Strong numerical skills and ability to interpret ticketing data.
• Comfortable adapting to evolving technologies and systems.
• Quick learner with aptitude for new software, including graphic-based seating map tools.
• Proven ability to work both independently and collaboratively under pressure.
• Excellent verbal and written communication skills.
• Passion for live entertainment and sport, with a commitment to delivering memorable customer experiences.

• Experience in ticketing operations, ideally within the live events or entertainment industry.
• Familiarity with ticketing software (e.g., Ticketek, Ticketmaster).
• Experience working in large-scale venues or arena environments.
• Understanding of event planning or venue operations.
• Knowledge of accessibility standards and ticketing compliance.

• Be part of a vibrant team delivering unforgettable live entertainment experiences.
• Work in a fast-paced, exciting environment with opportunities for professional growth.
• Join an inclusive and supportive workplace where your contributions are valued.

The successful candidate will be required to complete a Current National Police Check.

ABOUT THE VENUE

Built by the Brisbane City Council as a world class multipurpose facility, the Brisbane Entertainment Centre formed part of Brisbane's bid for the 1992 Olympic Games. The Centre has been operated since its inception by Legends Global (formerly ASM Global and AEG Ogden Brisbane Pty Ltd). Ownership was transferred to Stadiums Queensland (formerly Major Sports Facilities Authority) from 1 July 2002.

The Brisbane Entertainment Centre has hosted a diverse range of events including Monster Trucks, Supercross, Circuses, Bull Riding, Concerts, Conventions, School Speech Nights, Ice Spectaculars, Wrestling and Boxing.

Primarily recognised as a venue to host concerts, family shows and sporting events, the Brisbane Entertainment Centre also specialises in staging corporate events in particular conferences, seminars, product launches and gala banquets.

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands.  We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.

In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.

If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.

Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.

Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.

To learn more, visit us at and follow us @LegendsGlobal on Instagram, X, and LinkedIn.

Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.

We have lodged this role on our own site as we are managing this project directly. No recruitment agencies please.