Support Worker

Job title: Full-Time Support Worker (CareVolve)

Job purpose

Provide high-quality, person‑centred support to adults with learning disabilities, autism, mental health needs or other support requirements so they can live as independently, safely and actively in their community as possible.

Day-to-day overview

• Deliver practical assistance with daily living tasks: personal care, meal preparation, shopping, household chores and maintaining a safe living environment.
• Support with health needs within agreed guidance: medication prompts/admin (if trained), attending appointments, and monitoring wellbeing.
• Enable community involvement: accompany and encourage participation in education, work, social groups, volunteering and leisure activities.
• Build trusting relationships: listen to and advocate for service users' choices, dignity and independence.
• Follow, contribute to and review personalised support plans and risk assessments; record daily notes and incident reports accurately and promptly.
• Work collaboratively with families, carers and multi‑disciplinary teams, attending meetings and communicating any changes in needs.
• Implement positive behaviour support techniques and safeguarding procedures; respond calmly during crises and escalate appropriately.
• Attend mandatory training, supervisions and team meetings; take part in continuous professional development.

Reporting & working arrangements

• Reports to: Team Leader / Service Manager.
• Work pattern: full‑time shift rota (may include mornings, evenings, and occasional weekends/holidays).
• Travel: local travel between service users' homes and community activities; mileage reimbursement where applicable.

Essential qualifications & checks

• Right to work in Australia and willingness to complete a criminal record check.
• Basic literacy and record‑keeping skills; good communicative ability.
• Willingness to undertake required training (e.g., First Aid, Medication Awareness, Positive Behaviour Support.

Key skills & personal qualities

• Empathy, patience, respect and strong interpersonal skills.
• Ability to promote independence and person‑centred choice.
• Reliable, flexible and able to work both independently and as part of a team.
• Observant, organised and able to follow plans, policies and safeguarding procedures.
• Physical ability to assist with mobility and daily tasks when needed.

Outcomes & performance indicators

• Positive feedback from service users and families.
• Accurate, timely records and compliance with care plans and safeguarding requirements.
• Successful support of service users to meet agreed goals (independence, community engagement, health outcomes).
• Low rate of preventable incidents and effective risk management.

What we offer (summary)

• Induction and ongoing training, supervision and career progression opportunities.
• Competitive pay, and travel/mileage reimbursement where applicable.
• A supportive team and values-driven work environment focused on dignity and inclusion.

Job Type: Full-time

Pay: $26.30 – $37.73 per hour

Expected hours: No more than 38 per week

Benefits:

• Travel reimbursement

Work Location: In person