Principal Technology Officer

4 days ago

Brisbane, Queensland, Australia eHealth Queensland Full time $120,000 - $180,000 per year

Take the next step in your career with this exciting opportunity within eHealth. Provide onsite and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communication.

What you'll do

  • Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
  • Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
  • Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent eHealth Queensland in communications with senior staff within the HHS as required.
  • Represent eHealth Queensland as a stakeholder, as required, on local HHS committees.
  • Assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit.

About you

We are searching for someone who:

  • Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
  • Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
  • Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
  • Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
  • Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
  • Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

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