Customer Service Team Member

2 days ago

Australia The Cotton On Group Full time $40,000 - $80,000 per year

Do you speak fashion? We're hiring, let's chat

ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We're playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We are looking for our next superstar Customer Service Team Member to join our team on a 6- month contract Your primary focus will be providing customer service support for any online and store queries and complaints. You will ensure that the customer service provided is timely and simplified to exceed customer expectations and provide a world class experience across all communication channels (phone, email, chat, webform). We are looking for someone who is passionate about creating positive customer experiences, so if this sounds like you, apply now

SKILLS & EXPERIENCE

  • Previous experience in an online customer service role is highly advantageous, preferably in retail
  • Exceptional written and verbal communication skills
  • Outstanding customer service, organisation and time management skills
  • Ability to ability to navigate queries of an urgent and sensitive nature
  • Zendesk CRM experience desirable but not essential

BENEFITS

  • Competitive salary
  • Flexible working options & people-first leave initiatives
  • Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
  • Subsidised onsite childcare centre
  • 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
  • 24/7 Wellness support – mental health, relationships, family + more
  • Local & Global career growth
  • Discounts for you & your family – medical, travel, financial + more
  • Performance & Peak incentives to reward + recognise our team
  • Returnity - Paid program for new parents heading back to work
  • Bring your dog to work
  • Recognition, team connection moments & more

Cotton On's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.

  • Christmas Team Member- Mildura

    2 weeks ago

    Australia Spotlight Full time $45,000 - $55,000 per year

    Iconic Australian-owned and operated businessTeam Member discounts across all SRG BrandsFlexible rostering to suit your other commitmentsBe part of the magic this Christmas at SpotlightWe are gearing up for our busiest time of the year – from Click Frenzy through to Black Friday, Cyber Monday, and the festive rush, all the way up to Christmas.Benefits of...

  • Casual Retail Team Members

    4 days ago

    Australia Lindt & Sprüngli Full time $45,000 - $60,000 per year

    Lindt Chocolate Shop opening at Sylvia Park Shopping CentreRecruiting NOW. Retail Assistants and BaristasWe are recruiting now for our Sylvia Park New Zealand Lindt team made up of energetic, diverse, vibrant individuals to help us Enchant the World with Chocolate.About the roleAs a Retail Team Member, you will enchant the world with chocolate by providing a...

  • Casual Retail Team Member

    2 weeks ago

    Australia Lindt & Sprüngli Full time $45,000 - $65,000 per year

    Do you love Chocolate? Do you love Coffee? Do you love when these two worlds collide?Just like chocolate and coffee, we're a perfect matchWe are looking for energetic and vibrant individuals to help us Enchant the World with Chocolate within our Retail stores.More importantly, we're looking for diverse personalities where everyone is comfortable to be...

  • Liquor Team Member

    4 weeks ago

    Western Australia Endeavour Group Full time

    OverviewLiquor Team Member - BWS Malaga at Endeavour GroupJoin to apply for the Liquor Team Member role at BWS Malaga. Our team is famous for being themselves and having fun. We're looking for spirited individuals who will leave a mark on our business and help create a more sociable future for our customers and teammates. When you join BWS, you join a team...

  • Member Service Centre

    1 week ago

    Australia Australian Council of Trade Unions (ACTU) Full time $90,000 - $108,000 per year

    Position Title: Member Service Centre (MSC) OrganiserPosition Location Sydney, NSWEmployment Status: Full time/Ongoing, subject to 6 months' probationClassification & Salary: MSC Organiser 1.1, $90,549 per annum + 15.4% superannuationPosition reports to: Director of MSC & Team LeaderPositions reporting to this position are: NilCONDITIONS OF...

  • ▷ Urgent! Team Member

    2 days ago

    Australia Officeworks Ltd Full time

    At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail...

  • peak casual team member

    2 weeks ago

    Australia Cotton On Group Full time $40,000 - $60,000 per year

    Do you love Streetwear?We're a youth street brand that is accessible to our edit customer aged We empower our community to express themselves through fashion, music, sports and art - because we believe in more than just selling clothes. We believe in real people, real stories & real connection. We thrive off culture.  Everything that we do is anchored in...

  • peak casual team member

    2 weeks ago

    Australia The Cotton On Group Full time $45,000 - $55,000 per year

    Future work besties loading.We are an Australian owned brand, driven by our people.We're committed to creating inclusive and positive experiences where everyone is valued and inspired.We're hiring. You in?Apply now and head into your favourite store on Wednesday 10th September or Saturday 13th September for a chat with the store leader and the chance for an...

  • Amenities Cleaning Team Member

    2 weeks ago

    Australia INGENIA COMMUNITIES Full time $40,000 - $60,000 per year

    ApplyShareJob descriptionPosted Thursday, 28 August 2025, 9:00 amWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern...

  • peak casual team member

    2 weeks ago

    Australia Cotton On Group Full time $40,000 - $80,000 per year

    From Australia to the World: Typo's Next Chapter Needs You​Typo is on a mission to become the global leader in stationery, travel, and gifting. As we gear up for an ambitious brand refresh, we're looking for an who can turn big ideas into even bigger realities.​We design products that bring personality to your everyday, turning the expected into the...