Claims Consultant

Who is DingGo?

Founded in 2018, DingGo is a leading vehicle accident management provider on a mission to transform the smash repair industry. We leverage innovative technology, data, and AI solutions to provide a leading digital experience for every step of the process, from the moment an accident occurs until the vehicle is back on the road.

We partner with major corporates, government, small businesses, repairers, and insurers to deliver total transparency and efficiency. We are currently in a phase of rapid growth and are looking for 3x Claims Consultants to help us continue disrupting the market and take our business to the next level.

About the role

Based in our Rhodes, NSW office, you will be the core point of contact for customers navigating the stress of an accident. This role is crucial in providing a seamless digital experience by guiding customers through the repair process and connecting them with our network of local repairers.

You will support customers during a stressful time, providing reassurance and clear communication from start to finish.

Key Responsibilities

• Manage a personal portfolio of allocated accounts and general accident management enquiries.
• Process and track claims efficiently through our digital platform and internal systems.
• Coordinate with repairers, service providers, and insurers to ensure timely updates and service delivery.
• Provide prompt, professional, and empathetic customer service at every stage of the claim.

What You'll Bring

We are looking for reliable, tech-savvy communicators who can navigate multiple systems while remaining responsive and calm under pressure.

• A passion for helping people and an enjoyment of a fast-paced, customer-first environment.
• High attention to detail and accuracy.
• Proficiency in using computer systems and software.
• Demonstrated ability to work effectively both in a team and independently.
• Experience in an insurance claims or customer service role is beneficial but not essential.

Why Join DingGo?

• Location & Perks: Our offices are located in the Rhodes Corporate Park, which includes a free gym membership, gym classes, swimming pool, and other monthly social activities.
• Growth Potential: The ability to grow with the business and forge your future career in the company, with wide opportunities across different departments.
• Work Flexibility: The first six months will be office-based for training and onboarding support. After that, you'll have the option to work from home up to two days per week.
• Culture: You will live and breathe our core values focused on Care, Value, and Ease.
• Social Team: We love to celebrate through company socials, team building activities, and special holidays/events.

How to Apply

If you're ready to be part of our exciting journey, apply now to join our growing team