Service Delivery Manager Positive Behaviour Support-Metropolitan Services

3 hours ago

Canning Vale, Western Australia 0b45a50e-55ad-48f2-a72b-3569c86eaf9e Full time $80,000 - $120,000 per year
Lead with Purpose. Grow with Impact.

For 9 years, YesAbility has been transforming lives across Western Australia—integrating highly vulnerable individuals into their communities and creating pathways to independence for people living with complex mental health, intellectual disability, autism, and trauma.

We have been expanding our metropolitan services and are seeking a talented and experienced manager to lead our south metropolitan service team.

This isn't just a management role. It's a chance to be part of contributing to making a positive contribution to  the lives of participants in the Perth Metropolitan area

What You'll Do

Strategic Leadership

  • Drive the expansion of metropolitan PBS services. Develop and implement service delivery frameworks that balance clinical excellence with operational efficiency

  • Lead recruitment, onboarding, and professional development for practitioners

  • Build and maintain relationships with NDIS partners, healthcare providers, and community stakeholders

Operational Excellence

  • Oversee caseload management for our teams (current client-to-practitioner ratio)

  • Ensure compliance with NDIS Quality and Safeguards Commission standards

  • Monitor KPIs including utilization rates, billable hours, and client outcomes

  • Manage divisional budget including marketing allocation and CPD investments.

Team Development

  • Mentor and support team leads and practitioners based in our south metropolitan office

  • Foster a culture of continuous improvement, collaboration, and clinical excellence

  • Facilitate regular supervision, case consultation, and professional development

  • Champion YesAbility's values: kindness, collaboration, and community impact

Clinical Governance

  • Maintain NDIS PBS registration and ensure all practitioners meet professional body requirements as well as supporting transition through the capability framework.

  • Oversee quality assurance processes and participate in internal/external audits

  • Drive innovation in service delivery, including Virtual Reality therapy integration

  • Ensure evidence-based practice across all PBS interventions

Qualifications & experience

  • Relevant Qualification in an allied health background Psychology, Social worker, Occupational Therapy or speech pathology.
  • Experience in delivering Positive Behavior Support.
  • Working with Children's card, NDIS clearance and current driving license.
  • Excellent communication and interpersonal skills.
  • Good Knowledge of the NDIS Quality and Safeguard Commission.
  • Registration with NDIS as a PBS practitioner- proficient, advanced or specialist.

  • Senior Clinical Neuropsychologist

    2 days ago

    Canning Vale, Western Australia North Metropolitan Health Service Full time $120,000 - $180,000 per year

    This is a Recruitment Pool Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Term Part Time and Casual appointments, with the possibility of extension(s) and/or permanency for Fixed Term appointments.Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur until 30 November 2026.What is...

  • Customer Service Support

    6 days ago

    Canning Vale, Western Australia Lite n' Easy Full time $60,000 - $90,000 per year

    Introduction:At Lite n' Easy, we're more than just meals - we're about helping Australians live healthier, happier lives. Whether it's supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour.Are you...

  • pool service technician

    6 days ago

    Canning Vale, Western Australia Southside Pool Service Full time $60,000 - $80,000 per year

    We are looking for a full time service technician to join our team at one of Perth's best and busiest pool shop groups.The role is varied and will include on site and in-store work in a busy but fun environment.You need to have excellent sales and customer service skills and be able to work in a team environment and also unsupervised onsite.The ideal...

  • Courier Driver

    1 week ago

    Canning Vale, Western Australia Ontime Delivery Solutions Full time $60,000 - $120,000 per year

    Owner-Driver Wanted – Permanent Delivery Runs - Multiple Opportunities Available We're looking for reliable owner-drivers with 4.5-tonne (6-pallet) trucks for multiple permanent delivery opportunities supporting our premium clients across the Perth metro area. These are hands-on, high-activity roles offering consistent weekly hours and long-term...

  • Delivery Driver

    2 weeks ago

    Canning Vale, Western Australia Tanks West Pty Ltd Full time $60,000 - $90,000 per year

    About the role West Coast Poly Pty Ltd is seeking an enthusiastic and reliable Delivery Drivers to join our team in Canning Vale, WA. As a Delivery Driver, you will be responsible for the safe and efficient delivery of our products to customers across the region.What you'll be doingSafely operate a delivery vehicle to transport goods to customer in rural...

  • Delivery Driver

    6 days ago

    Canning Vale, Western Australia MBL Food & Packaging Full time $60,000 - $90,000 per year

    About MBL Food & PackagingMBL Food & Packaging is a leading supplier to the Butchery, Bakery and Food Service industries, located in the Canning Vale industrial area.About This PositionMBL Food & Packaging are seeking a Truck Driver / Storeperson to work out of our busy warehouse in Canning Vale.We are offering a permanent full-time position.Hours: Monday to...

  • Delivery Driver

    2 days ago

    Canning Vale, Western Australia Reece Full time $60,000 - $90,000 per year

    Job DescriptionAbout RefireReFire Group is a leading supplier of quality pipes, valves and fittings, servicing the fire protection and plumbing industry.  Additionally, our market-leading products, industry expertise and fabrication capability strengthens our shared offering for our fire customers.About the roleIn this role you will be responsible for...

  • Customer Service Officer

    6 days ago

    Canning Vale, Western Australia Plasdene Glass-Pak Full time $60,000 - $90,000 per year

    Monday - Friday (8:30am - 4:30pm)Close knit team with a fun, supportive and collaborative cultureHighly successful and growing business offering stabilityNot a call centre - No cold callingExcellent role to expand career potential for seasoned professionals seeking their next challengeAlso prepared to mentor those with limited work experiencePartner With Us...

  • Customer Service Representative

    2 weeks ago

    Canning Vale, Western Australia ACO Pty Ltd Full time $60,000 - $80,000 per year

    ACO, a global leader with strong foundations has a global presence in over 40 countries on four continents. We are market leaders in the area of surface water management, utility cablepit enclosures and building drainage products.We are seeking a highly motivated and proactive Customer Service Representative to join our WA Sales team based at Canning Vale,...

  • Customer Service Officer

    1 week ago

    Canning Vale, Western Australia Bendigo Bank Full time $60,000 - $90,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...