Director of Clinical Services

Job Title: Director - Clinical Services & Strategy

Location: Canberra, Australian Capital Territory 2600, Australia

Role Type: Full-time / Hybrid (On and Off Site)

Experience Level: Executive

Closing Date: 19 November, 2025

Background:

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Job Summary:

We are seeking an experienced and dedicated Director of Clinical Services & Strategy to oversee, develop and implement the clinical services at Capability Support. The successful candidate will be responsible for ensuring the delivery of high-quality clinical services, managing staff recruitment, and developing and implementing appropriate clinical frameworks. This role requires strong leadership skills, a deep understanding of clinical frameworks, competencies and practices, and the ability to collaborate effectively with internal teams and external stakeholders. There will be a component of direct client work whilst your team grows.

This role is identified as a Key Management Personnel at Capability Support and will be bound to the Key Management Personnel Policy. Key Management Personnel are defined as roles within the organisation that have significant authority and responsibility, such as Directors, Executives and Senior Management.

Responsibilities:

As the Director of Clinical Services & Strategy, you'll have the oversight and responsibility for the Clinical Services at Capability, you'll report directly to the Managing Director and Board of Directors, and collaborate with other Key Management Personnel to develop frameworks and plans, and, deliver on quality assurance and service outcomes for our Clients.

• Provide strategic direction and oversight for all clinical services within Capability Support.
• Oversee Clinical Development and external clinical input.
• Ensure compliance with relevant industry standards, regulations, and policies
• Develop and implement clinical frameworks that promote best practice in Capability's Clinical Services.
• Lead the recruitment process for clinical staff members in collaboration with Human Resources.
• Mentor and support a team of clinicians by providing supervision, guidance and mentoring.
• Monitor performance indicators related to quality assurance and service outcomes.
• Collaborate with external partners to ensure seamless support for clients.
• Conduct regular audits to assess adherence to clinical protocols.
• Foster a positive work culture that encourages professional development among staff members.
• Manage budgets allocated for clinical services while ensuring cost-effective practices.

Skills:

To be successful in the Director of Clinical Services & Strategy role, you'll need to have:

• Strong leadership abilities with proven experience in managing teams effectively.
• In-depth knowledge of Clinical practices including Positive Behaviour Support principles.
• Excellent communication skills.
• Experience and knowledge of the NDIS Positive Behaviour Support Framework.
• Experience and knowledge of the OOHC Statutory Care System.
• Proficiency in developing appropriate resources and frameworks for Clinical Teams.
• Ability to build relationships with internal and external stakeholders,
• Experience in managing contracts and relationships
• Proven ability to make sound decisions under pressure
• Exceptional organisational skills, with attention to detail
• Proficient in using computer systems relevant to managing electronic health records

Qualifications:

• Bachelor's degree or higher qualification in a Clinical qualification or a related field (e.g. Psychology, Counseling)
• Current registration with the relevant professional body (AHPRA or otherwise).
• Minimum of 5 years of experience in a similar role within the industry
• Registration under NDIS as a Behaviour Support Practitioner (Proficient or above) - desirable
• Proven experience in managing clinical services and staff recruitment
• Knowledge of relevant legislation and regulations related to Clinical practices including, but not limited to, development of appropriate resources and frameworks for Clinical teams.

Working for Capability

Capability is dedicated to its workforce, and doing better for the people working for, and supported by Capability. As our Associate Director of Clinical Services, you'll receive:

• Rewarding Career and Development opportunities to match your current growth strategies
• The autonomy and empowerment to build the Clinical Services at Capability
• Extremely Supportive Board of Directors, Advisory Boards and Governance Structures.
• An organisation supportive of true work-life balance.
• Flexible working arrangements, competitive salary and access to a bonus scheme.

Applying for the Role

We are keen to hear from you. In addition to your resume, please provide the below selection criteria in two pages or less.

• Your experience in managing teams effectively.
• Your experience in establishing, contributing to, or working under, clinical frameworks, guidelines and supervision.
• Your efforts you have taken to improve your clinical and leadership skills.
• Your experience in working in NDIS or OOHC Statutory Care Frameworks.

For any questions relating to the application process, please contact:

Managing Director - Mark Marlor