Shift Supervisor

2 weeks ago

Singleton, Australia FoodWorks Supermarket NewseXpress Full time $55,000 - $70,000 per year

Join us and share your good-natured personality. Share your knowledge and sense of Humour. Show your passion is infectious and your efforts will be rewarded. Develop strategies to improve customer service, drive store sales, increase profitability and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximise sales and profitability.

Rely on extensive experience and judgement to plan and accomplish goals. Lead and direct the work of others. Typically reports to management.

Responsibilities:

Complete store operational requirements by scheduling and assigning employees; following up on work results

Maintain store staff by training employees

Maintain store staff job results by coaching and disciplining employees; planning, monitoring and appraising job results

Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

Ensure the availability of merchandise and services by approving contracts; maintaining inventories

Secure merchandise by implementing security systems and measures

Protect employees and customers by providing a safe and clean store environment

Maintain the stability and reputation of the store by complying with legal requirements

Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures

Contribute to team effort by accomplishing related results as needed

Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers

Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent

Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows

Manage stock levels and make key decisions about stock control

Ensure standards for quality, customer service and health and safety are met

Respond to customer complaints and comments

Organize special promotions, displays and events

Update colleagues on business performance, new initiatives and other pertinent issues

Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues

Our Shift Supervisors are our greatest asset. In this role you can expect to work through a diverse range of responsibilities that include assisting customers, replenishing shelves and displays, and maintaining a clean work environment. You can also expect to work across many departments such as Produce, Bakery, Deli,Lotto and Registers.Suitable applicants should will have:

Retail experience or a desire to learn.

A bright personality and positive attitude.

Passion for service with an over and above attitude towards customers.

Ability to participate in manual handling tasks.

High Level of personal appearance.

Great attention to detail.

Able to work as a part of a great team.

Availability from Monday to Sunday with shifts that may start early or finish late.

Job Types: Full-time, Part-time

Pay: $27.00 – $35.00 per hour

Expected hours: 30 – 38 per week

Work Location: In person

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