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Project Officer Service Coordinator
2 weeks ago
Do you want your work to make a difference for NSW?
Working to protect the state's environment and heritage.
Opportunity to use your customer service and coordination skills to contribute to sustainable and fair water management for the environment and communities of NSW
- Temporary role up to November 2026 plus creation of a Talent Pool for future opportunities.
- Full-time at 35 hours per week plus FlexTime
- Located in Parramatta or NSW regional office location by negotiation with hybrid working supported
- Salary relative to experience, and ranges from $113,574 to $125,720 plus Super
The Natural Resource Access Regulator (NRAR) enforces the NSW water laws and offers guidance and education to help water users comply. We strive to be an efficient and effective regulator that celebrates and reflects the diversity of the community we serve. Working with NRAR provides a chance to make sure water is used lawfully so that all communities and the environment get a fair share.
Our Service and Assurance team is currently seeking to appoint a Project Officer Service Coordinator to facilitate and ensure first point resolution of customer enquiries received through phone calls and online enquiries through a broad technical understanding of the water management framework.
The role delivers and oversees the provision of timely, accurate and responsive administration, coordination and support services to ensure seamless business operations in the NRAR Contact Centre and centralised administration function. In addition, the role is responsible for continuous improvement of enquiries management and related processes.
About You
You are a resilient and customer-focused professional who can manage competing priorities in a fast-paced environment. With strong communication skills, you confidently handle complex and sensitive enquiries, providing accurate advice while maintaining a calm and professional approach. Your ability to work collaboratively with internal teams and external stakeholders ensures timely resolution of issues and high-quality service delivery.
You bring a broad understanding of the NSW water management framework and experience in a frontline customer service environment. Skilled in problem-solving and using technology to improve processes, you can adapt quickly to changing circumstances and identify opportunities for continuous improvement. If you are passionate about supporting compliance and delivering exceptional customer experiences, this role offers an opportunity to make a meaningful impact.
Essential Requirements
- Willing to work in a call centre environment with fixed hours and defined break times.
- Available to work between 9am to 5pm Monday to Friday.
For more information read the full Role Description: Project Officer Service Coordinator
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
NRAR enforces the NSW water laws and offers guidance and education to help water users comply. We strive to be an efficient and effective regulator that celebrates and reflects the diversity of the community we serve. Working with NRAR provides a chance to make sure water is used lawfully so that all communities and the environment get a fair share.
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close Tuesday 27 January 2026 at 11:55pm.
Should you require further information about the role please contact Julie O'Connell, Acting Team Leader Regulatory Support via Julie.o' or
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing contacting Eloise Fleck on please mention reference number
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at for a yarn.
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Role Description