ustomer Happiness

ROLE DESCRIPTION:

We're looking for someone who's as excited about people as they are about results.

As our Customer Happiness & Growth Coordinator, you'll be the first voice, the first smile, and the first connection for new families — and the person who keeps them feeling welcome and valued long after they join.

This is a perfect role if you're motivated by goals, love a challenge, and want to be part of a creative, fast-paced, and supportive team. You don't need years of sales experience — we'll train you — but you do need to be quick on your feet, great with technology, and ready to thrive in an ever-changing, high-energy environment where no two days are the same.

KEY RESPONSIBILITIES:

• Be the first point of contact for new enquiries, making every family feel valued from the very first hello.
• Confidently present our programs, prices, and offers so families can make informed decisions.
• Follow up with potential students quickly and enthusiastically to maximise enrolments.
• Keep in touch with families to ensure they're engaged, informed, and happy.
• Monitor enrolments and retention, proactively re-engaging students at risk of leaving.
• Manage onboarding — set up accounts, send welcome info, and introduce families to the Off Centre way.
• Collaborate with Directors and Reception to meet growth and retention goals each term.
• Step in to support Reception when needed to keep operations running smoothly.
• Use our systems and software to track leads, follow-ups, and progress with accuracy.

WHAT SUCCESS LOOKS LIKE:

• You hit (or beat) enrolment and retention targets while keeping customer satisfaction high.
• Leads are followed up fast, consistently, and with a personal touch.
• Families feel like part of the Off Centre family from day one.
• You juggle multiple priorities without missing deadlines or details.

WHAT WE'RE LOOKING FOR:

• A people person with strong communication skills — in person, over the phone, and in writing.
• Motivated by achieving goals and hitting targets.
• Confident using computers and learning new systems quickly.
• Highly organised with strong attention to detail.
• Able to work calmly and effectively in a fast-paced, sometimes high-pressure environment.
• A quick learner who wants to understand our programs inside and out.
• A team player who thrives in a fun, creative environment.

ROLE INTENTIONS:

• Sell with Heart – Match families with the perfect program for them.
• Keep Them Close – Build relationships so students want to stay year after year.