Health Information Services Clerk

We are seeking a highly motivated and detail-oriented individual to join our Health Information Services team at Pindara Private Hospital.

About the Role

As part of our professional and supportive Administrative Team, you will play a key role in ensuring the accurate preparation, delivery, and retrieval of patient records to support high-quality patient care.

This role requires regular liaison with internal and external stakeholders, handling enquiries, and managing information in line with privacy principles, hospital policies, and procedures.

Key Responsibilities

• Respond to general enquiries from internal and external customers, taking appropriate action.
• Process requests for patient information in accordance with privacy requirements.
• Collect and deliver medical records across hospital departments.
• Order medical records from off-site storage, manage loose leaf filing, and update patient files.
• Perform general administrative duties within the department.
• Scan medical records accurately and efficiently.

About You

You will be an organised, proactive team player with excellent attention to detail and a commitment to confidentiality. Strong communication skills and the ability to work efficiently in a fast-paced environment are essential.

Your Skills and Experience

• Previous experience in medical records or another clerical position within a health care setting.
• A Certificate in Medical Terminology desirable.
• Strong customer service skills to effectively engage internal stakeholders and team members.
• A strong level of computer literacy/knowledge.
• Ability to manage a confidential patient data through our Medical Records Systems.

As a highly organised and process focused professional, you will have a highly level of accuracy, attention to detail and the time management skills to manage a high volume of data.

About Us

Pindara Private Hospital is an acute medical/surgical and maternity hospital serving the northern end of the Gold Coast. We have been a leading healthcare provider for this community for more than 50 years, the Hospital is operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 70 Australian sites employing over 34,000 people.

What's in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more

*Please note casual employees may not be eligible for all benefits.

Requirements

• Must provide aNational Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Megan Peisley on

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at