Team Leader

2 weeks ago

Melbourne, Victoria, Australia Probe CX Full time $90,000 - $120,000 per year

We're looking for an experienced Team Leader to lead a high-performing team of client care appointment setters on behalf of a health hearing service provider. This role is perfect for a people-focused leader who thrives in a results-driven environment and enjoys coaching, mentoring, and collaborating with clients.

This role involves overseeing the appointment-setting process, driving sales performance, and mentoring team members to excel in their roles.

Key Details:

  • Full Time | Monday to Friday | 8:30am to 5:30pm

  • Onsite | Melbourne CBD

  • The successful candidate will be required to undergo a Nationally Coordinated Criminal History Check

Key Responsibilities:

  • Lead and Inspire: Guide, coordinate, and motivate your team to consistently achieve and exceed daily, weekly, and campaign targets.

  • Strategize for Success: Develop and implement innovative sales strategies to boost appointment-setting efficiency and revenue growth.

  • Monitor and Optimise: Analyse key performance metrics, providing insightful recommendations to enhance team efficiency and outcomes.

  • Develop Talent: Coach, mentor, and conduct regular training sessions and performance reviews to ensure the continuous professional development of your team members.

  • Collaborate for Seamless Service: Work closely with hearing care specialists and other stakeholders to ensure smooth service delivery and exceptional client satisfaction.

  • Resolve with Care: Manage and resolve escalated customer concerns promptly and professionally, maintaining trust and satisfaction.

  • Ensure Accuracy: Maintain precise documentation and reporting of coaching, development, performance management, sales activities, and customer interactions within client management systems.

About you:

  • Proven experience leading appointment setting campaigns or in a similar contact centre environment.

  • Strong leadership and people management skills.

  • Ability to analyse data, build reports, and present insights clearly.

  • Experience using dialer systems.

  • A proactive, engaging, and results-focused approach.

If you're a natural leader who loves driving results, motivating teams, and delivering exceptional client outcomes, we'd love to hear from you.

What's in it for you?

  • Become part of an established and high-achieving team.

  • Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.

  • Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self

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