Field Service Lead

1 week ago

Sydney, New South Wales, Australia TheDriveGroup Full time $90,000 - $120,000 per year

A leadership opportunity is available for an experienced Field Service Engineering Lead to take charge of global technical operations supporting advanced sensing and counter-UAS systems. This role will oversee the deployment, support, and maintenance of high-performance embedded and RF-based technologies, ensuring quality service delivery to defence, government, and infrastructure clients around the world.

The successful candidate will be responsible for managing a geographically distributed team of Field Service Engineers (FSEs), acting as both a strategic lead and technical escalation point for mission-critical deployments and operations. This is a dynamic position at the intersection of engineering, customer success, and field execution — ideal for a results-driven individual with a passion for operational excellence.

Key Responsibilities

  • Lead, develop, and support a global team of Field Service Engineers, including performance reviews, hiring, and mentorship
  • Coordinate installation, servicing, upgrades, and customer technical support across international deployments
  • Define and refine service workflows, SOPs, safety procedures, and internal training programs
  • Drive operational readiness and successful transition from deployment to long-term support in collaboration with engineering and QA teams
  • Lead resolution of escalated technical challenges and manage complex field issues through to resolution
  • Promote service consistency through continuous process improvement and post-deployment feedback cycles
  • Maintain detailed service records via internal platforms (e.g., Jira, Salesforce) and ensure timely reporting
  • Support logistics and personnel planning for rapid-response global operations
  • Assist in shaping and delivering warranty, support contract, and service-level packages
  • Represent the FSE function in customer meetings, internal reviews, and project planning

Required Experience & Skills

  • Degree in Engineering, Electronics, Telecommunications, or a related field
  • Minimum 5 years of field service, systems integration, or technical support experience
  • Minimum 2 years in a team leadership or management role
  • Hands-on knowledge of embedded systems, RF technologies, or electronics preferred
  • Proven ability to lead diverse technical teams in complex, time-sensitive environments
  • Strong analytical and fault diagnosis capabilities
  • Excellent communication and documentation skills
  • Willingness to work in field conditions and travel internationally as needed
  • Must be eligible for Australian NV1 security clearance

This is a rare opportunity to lead international service operations for cutting-edge technology deployed at the edge of modern defence and security.

If this role sounds good for you, please send through your details and I'll be in touch or you can email me

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