Cafe/Store Supervisor

Our Parramatta Store is on the lookout for a passionate and experienced Front of House Supervisor to join the leadership team This is your opportunity to step into a key role at one of Australia's most iconic patisseries.

Our Parramatta store joined the community in April of this year, and has pride of place at the entry of the food court serving the full range of Black Star Pastry's signature cakes, specialty products, and first-class coffee from our partners at St Ali.

About the Role

We're looking for a Cafe/Store Supervisor to join the leadership team of our Parramatta store. This is a hands-on role where you'll play a key part in shaping the daily customer experience and supporting a vibrant, high-performing team. You'll be at the heart of our front-of-house operations - ensuring every shift runs smoothly and every customer leaves with a smile.

What we offer:

• This is a Permanent Part-Time role offering around 20-25 hours / week
• A flexible roster that supports a strong work-life balance
• A dynamic, inclusive, and supportive team environment
• Fair and competitive pay reflecting the work and responsibilities carried out.
• A chance to work with iconic products and contribute to a beloved hospitality brand

Some additional perks and benefits of joining Black Star Pastry as a Permanent Employee include:

• 1 additional day of leave for your Birthday
• A complimentary 4-portion cake of your choice to celebrate your Birthday
• 1 x Wellbeing Leave day - for those times when your mental health just needs a break
• Access to our free, confidential counselling and support service

Main Responsibilities

Reporting directly to the Store Manager, and being their right-hand person, you'll play a key leadership role in the day-to-day operations of the front of house. You'll lead by example - coaching, training, and motivating our fantastic team to deliver the exceptional service Black Star Pastry is known for.

As a hands-on leader, you'll take ownership of service standards, team performance, and customer satisfaction. You'll be at the heart of the action, ensuring every shift runs smoothly - and that every customer walks away with a smile.

Day-to-day, your responsibilities will include:

• Lead and supervise daily front-of-house operations.
• Train and mentor food and beverage attendants, offering feedback and guidance.
• Master our menu to provide excellent recommendations to customers.
• Ensure food quality and presentation meet our high standards.
• Serve all food and beverages professionally and courteously.
• Participate in leadership meetings and workshops.

What We're Looking For:

• Strong barista skills and confidence in preparing high-quality coffee
• A talent for mentoring others - you love to lead by example
• Passionate about the customer experience and product quality
• Ability to connect with customers and provide an exceptional customer experience in a fast-paced environment
• Problem solving and critical thinking skills
• Demonstrated capability to multi-task - your organisational skills will be a strength
• Positive team player with strong communication skills
• Authentic and down to earth with a genuine love of people
• Holds a valid Food Safety Supervisor Certificate (or willing to obtain one)
• Bonus: A love of cake

About the Business

Black Star Pastry opened its first boutique patisserie in Newtown in 2008 and since then we have grown into an institution with stores across New South Wales.

We are most famous for our Strawberry Watermelon Cake which has become a social media sensation, with the New York Times declaring it "the world's most instagrammed cake."

How to Apply

There's never been a more exciting time to join Black Star Pastry We're on the lookout for enthusiastic and dynamic supervisors who are passionate about hospitality and ready to build a rewarding career with a thriving, stable business in Sydney.

If you're excited to be part of our amazing team and grow with us, we can't wait to meet you

Apply now and join the Black Star Pastry journey