Tour Guide

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reef world pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one

About Journey Beyond

Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

ABOUT THE ROLE

We are seeking a passionate and motivated Tour Guide to join the Cruise Whitsundays Whitehaven team on a fulltime permanent basis. In this role, you will create unforgettable experiences for guests visiting Whitehaven Beach through exceptional services and a strong focus on safety. The position is physically demanding and offers a unique lifestyle roster, ensuring you have a full weekend.

Key Responsibilities

• Greet and assist guests, prioritizing their safety and ensuring a enjoyable experience
• Provide high-quality guest service and maintain professional presentation.
• Keeping the vessel clean and well presented for the passengers.
• Food Service for guests on board and beach
• Ensure the safety and comfort of full-day guests.
• Assist with securing and departure of ancillary vessels
• Conduct safety briefings and presentations for guests.

ABOUT YOU

The ideal candidate will love the outdoors, have a passion for sharing knowledge, and enjoy creating memorable guest experiences. You should be a team player with a "can-do" attitude, be comfortable working on water, and consistently deliver excellent customer service.

To be successful in this role, you will:

• Demonstrate excellent personal presentation and interpersonal skills.
• Have strong organizational skills and effective time management.
• Be able to work independently and collaboratively within a team.
• Provide genuine, personable to all guests.

Requirements

• Minimum of 1-year experience in a similar Tour Guide role within the tourism industry.
• Hold Elements of Shipboard Safety Certificate, GPH or higher accreditation.
• Hold a valid Qld RSA
• Certified in HLTAID011 Provide First Aid and HLTAID015 Provide Cardiopulmonary Resuscitation and Advanced Oxygen Therapy.
• Relevant hospitality qualifications (e.g., Certificate in Hospitality) and Bronze Medallion or Cert II in Public Safety (Aquatic Rescue) are highly advantageous.
• Must have working rights in Australia

Benefits

• Generous discounts on Journey Beyond travel experiences and adventures
• Competitive salary within a positive and supportive work environment
• Study Assistance Policy to support your professional development
• Opportunities for career progression, transfers, and secondments
• Employee Referral Program
• Parental Leave program to support work-life balance
• Purchased Leave policy
• Discounts on private health insurance
• Employee Assistance Program providing confidential support
• Discounts on Journey Beyond merchandise
• Special offers at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport for easier commuting
• Salary sacrifice options and remote area benefit

Apply now Applications will be reviewed and progressed as they are received, so don't wait - don't miss out