Devops Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Are you excited about the Cloud? Do you have a strong technical background in programming, AWS, and Python coding practices? Then you may be the perfect candidate for the job of Specialist DevOps/AWS Stack Developer for Cloud Services at NiCE.

NiCE is a global software company providing enterprise solutions to Fortune 500 companies in the customer experience, financial, and public safety space. We are on a journey to transition many our traditional on-premise solutions to SAAS offerings running in our data centers and AWS.  The DevOps team will play a key role in that transition.

We are expanding our DevOps development team and are looking for a motivated individual to join the team and play a key role on this journey.

How will you make an impact?  

• Automate deployment and management of AWS Infrastructure (Software Defined Data Center) using Terraform, Python, and Jinja.
• Architect AWS Infrastructure to fit our solutions
• Monitor and Secure AWS Infrastructure using tools such as Nagios, CloudWatch, Prometheus, etc.
• Use and Enhance Configuration Management tools like Puppet, Ansible and Powershell to facilitate guest management
• Mentor junior engineers in best practices by conducting code reviews and establishing processes
• Collaborate closely with the application support, infrastructure, and product development teams to help set priorities
• Possible travel to other global locations

Infrastructure & Cloud Management

• Design, implement, and manage highly available and scalable AWS infrastructure.
• Use Terraform or CloudFormation to build and maintain Infrastructure as Code (IaC) for consistent, repeatable provisioning.
• Manage configuration, networking, and access policies across cloud environments.

Automation & CI/CD

• Develop, maintain, and enhance CI/CD pipelines using Jenkins and GitHub Actions & Workflows.
• Automate build, testing, and deployment processes to reduce manual effort and improve release velocity.
• Implement automated rollback, approval gates, and environment promotion workflows.

Have you got what it takes?

• Programming Experience: 5-7 years of development experience in Python and/or Powershell. Other languages, such as Java or C# will be considered. Demonstrated expertise in object-oriented programming techniques, maintaining and managing large code bases, and unit testing a must.
• AWS Experience: AWS certification at associate or professional level and 3-5 years of hands-on experience working in AWS using technologies such as Cloudformation, Terraform, and AWS APIs to manage large scale environments.
• Experience with Kubernetes and Amazon ECS a plus
• Solid understanding of AWS networking and general networking concepts required. AWS Network Certification a plus.
• Experience with one of the following platforms strongly desired: Terraform / Puppet / Ansible / Nagios / Prometheus
• Education Level: B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any engineering field considered) or equivalent.

You will have an advantage if you also have:

• Excellent coding skills in Python, Powershell or other major language.
• Proven ability to learn new technologies quickly
• Ability to work effectively with distributed team
• Ability to work in high pressure, highly flexible environment against both short and long-term objectives
• Passionate about technology and solving IT operations-focused problems
• Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key
• Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.