Retail Supervisor

2 days ago

West Busselton Western Australia 575cb384-ee40-4901-a7fa-ec159e86d4d7 Full time $45,000 - $65,000 per year

The Role

As a Retail Supervisor at RECP GROUP PTY LTD operating as Tora Sushi, your main duties include:

  • Overseeing the daily running of the sushi and hot food kiosk to maintain smooth and efficient service.
  • Making sure customers receive friendly, timely service and handling any enquiries or issues that arise.
  • Preparing weekly rosters, allocating staff duties, and adjusting shifts according to business demand.
  • Training new staff members, including junior and teenage workers, and monitoring their work performance.
  • Guiding staff on how to handle more complex customer transactions and store procedures.
  • Monitoring stock levels, arranging orders for food ingredients and packaging, and completing stocktakes when required.
  • Ensuring products are correctly priced, labelled, and neatly presented in compliance with store standards.
  • Maintaining food safety practices, hygiene routines, WHS rules, and general store cleanliness.
  • Managing POS operations, daily cash handling, EFTPOS balancing, and end-of-day reports.
  • Liaising with suppliers regarding deliveries, product quality, and pricing discussions.
  • Supporting staff, addressing workplace concerns, and contributing to a positive team environment.
  • Reviewing sales results and assisting with basic store planning or promotional strategies.
  • Leading the team during busy periods and ensuring daily operations follow company expectations.

Skills & Experience Requirements

  • Relevant qualifications in retail, business or hospitality, or equivalent experience.
  • Previous experience supervising staff in a retail or food environment.
  • Strong communication and leadership abilities.
  • Able to use POS systems and basic computer programs such as Microsoft Office.
  • Good problem-solving skills and attention to detail.
  • Understanding of food safety, WHS procedures, and retail compliance requirements.

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