Business Resilience Specialist

Join our agile team as a Business Resilience Specialist within the COO Group. In this pivotal role, you'll help embed and maintain business continuity and operational resilience practices across the division, ensuring we're prepared for disruptions and compliant with regulatory obligations (including APRA CPS 230). You'll work closely with stakeholders, coordinate key activities, and promote a strong resilience culture.

Key Responsibilities

• Facilitate annual and ad-hoc Business Impact Analysis (BIA) reviews.
• Coordinate and maintain Business Continuity Plans (BCPs), including risk assessments and scenario testing.
• Develop and deliver training on Business Continuity Management (BCM) guidelines and tools.
• Maintain the CPS 230 Critical Operations Assessment Model and associated registers.
• Prepare and present continuity-related risk profiles and insights to senior leadership.
• Support risk assessments for changes impacting critical operations.
• Develop and maintain reporting templates and protocols for incidents and testing outcomes.
• Contribute to governance documentation and Board-level assessments.

What You'll Bring

• 7+ years' experience in business continuity planning, operational risk management, and process modelling within Australia's financial services or APRA-regulated entities.
• Strong experience implementing business continuity and operational risk frameworks.
• Working knowledge of CPS 220/230 core concepts.
• Experience in change management and related methodologies.
• Excellent report writing, presentation, and stakeholder engagement skills.
• Critical thinking, analytical, and problem-solving abilities.
• Ability to work autonomously, handle confidential matters, and offer pragmatic risk management advice.

About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
Skills
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps
If you
require any adjustments
to assist you in making your application or during the recruitment or onboarding process, please reach out to
Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.