Head Concierge

Company Description
EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.

At Excel our hand-selected people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain.

Job Description
Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 7am to 3 pm
Fantastic location - Just a few steps away from the train station,
making commuting quick and easy

Qualifications
Must Have

• Front of house or customer service experience.
• Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).
• Availability to work late nights.
• Ability to build rapport with residents and cooperative relationships with the team.
• Proven quality written and verbal communication skills.

Your Strengths

• Capability to work within a team environment and follow Site Procedures and Company Policies.
• Be professionally presented.
• Punctuality and proactivity.

Additional Information

What We Offer:

• Opportunity to work on prestigious residential sites
• Loyalty Award Program and Exceptional Performance Award recognition
• Support from Training Coordinator and Head Office

• Uniform is provided:

• MEN UNIFORM - Black business suit, tie, and name badge.

• LADIES UNIFORM - Black business suit, scarf, and name badge.

• Training is provided prior to first shift.

This is a
full-time role.
Candidates must be eligible to work in Australia and provide a valid Police Check as part of the recruitment process.

We thank all applicants in advance and advise that only short-listed candidates will be contacted.