Showroom Assistant

4 days ago

Leederville, Western Australia Zepel Fabrics Full time $40,000 - $60,000 per year

Who We Are

The James Dunlop Textiles Group (Mokum Textiles and Zepel Fabrics) is an innovative, customer focused interior textiles company who distribute product to clients throughout Australasia and USA. Our customers are furniture retailers, designers, architects and furniture manufacturers.

We have always been passionate about solving fabric challenges. What enables us to do this is our boutique offer, highly personalised service, an extensive range and an uncompromising eye for quality.

About the Role

This is an exciting time to join the Zepel & Mokum team in this growth phase as it seeks a Showroom Assistant & Customer Service Representative, based in our West Leederville, Perth Showroom.

You will be communicating with clients face to face, via phone and email. Whilst providing exceptional customer service, you would also be working in collaboration with sales representatives by supporting them and their clients.

Some key responsibilities of this position include customer service, claims, data entry of orders, sales support, addressing customer queries, complaints and general administration duties as required.

About You

  • Proven experience in Customer Service/ Showroom Sales / Administration background (minimum 3 years) , with a passion to give your customers the best customer experience

  • Experience with managing both inbound and outbound calls

  • Good knowledge of MS Office applications and the ability to navigate various in-house databases

  • Excellent data entry and administrative skills – with previous experience in processing orders, setting up new customers, sales support etc.

  • A strong desire to learn and apply knowledge gained to give our customers practical solutions.

  • Demonstrated ability to resolve customer queries, issues or complaints in a professional, effective and timely manner

  • Be a team player

  • The ability to connect quickly with everyone you meet

  • Wholesale showroom experience or retail experience would be an advantage

  • experience

  • Experience in a soft furnishings field would be a bonus

If you have a true passion for interior/textile design, decorations, and fabric solutions for customers' fabric needs coupled with strong communication skills, good organisational and administrative skills, we would love to hear from you.

You must have the right to work in Australia (Sponsorship is not available)

To be considered for this position please click the "Apply for this job" button below.