Policy Manager

Clerk
Grade: 11/12
Employment Type: Temporary opportunity
(12 months)
Office Locations: Sydney McKell with flexible working supported 
This role is part of the Policy team in the Strategy, Commercial and Risk
Division.

• Step into a role where you drive impact through transformative policy initiatives.
• Ongoing full-time opportunity based at McKell (Sydney) – flexible work arrangements will be considered.
• Salary ranges from $ 149,739 to $ 173,174 + super & leave loading.
  

About the
team
The Policy
team creates
evidence-based tools, provides strategic advice, identifies solutions and
builds new partnerships to support of the delivery of NSW Telco Authority's
(NSWTA) objectives and strategies.

The team
proactively monitors, analyses and provides thought leadership on current and
emerging connectivity matters, seeking to influence the policy and legislative
environment and investment to deliver on NSW priorities for digital
connectivity and critical communications. 

The Role
As
the Policy Manager you will provide strategic leadership and oversight of
policy and legislative reform programs for NSWTA. You will lead the review,
development, implementation and evaluation of regulatory policy frameworks to
ensure they are evidence-based, contemporary, and responsive to government
priorities and stakeholder needs.

This role puts you at the forefront of driving impact as you shape strategic
policy direction, foster cross-government collaboration and steer working
groups that tackle complex challenges to deliver meaningful outcomes that
support NSWTA's strategic priorities and NSW Government commitments.

Your
day-to-day
-Lead and undertake research, analysis and review of complex policy and/or legislative reform issues, identifying emerging issues, and developing evidence-based options and strategies, to ensure problems are resolved and risks are mitigated.
-Provide expert and timely advice and information to inform relevant stakeholders including Ministers and/or senior leaders and support policy directions and/or legislative reforms to meet organisational, government and/or industry priorities.
-Lead and manage team/s and/or project teams to support NSWTA in meeting policy and/or legislative reform commitments and/or roll-out of significant policy initiatives applying best practice methodologies and industry recognised practices to ensure on-time delivery to expected standards.
-Develop and implement strategies for the monitoring and evaluation of all policy initiatives to identify risks and issues and ensure the achievement of desired outcomes.
-Lead and facilitate stakeholder engagement, consultation and negotiation on policy and/or legislative reform issues applying best practice methodologies to identify and develop solutions and make recommendations that account for relevant factors and support sound policy decisions and approaches.
-Oversee the preparation of reports, briefs and correspondence to inform or respond to organisational and/or Government requests
-Lead and drive activities to align resources to deliver priorities and a positive customer experience
-Maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends and practices and opportunities to in order to identify, pursue, evaluate, recommend and deliver innovative solutions that optimise outcomes and contribute to a best practice function in line with organisational and government priorities.

To be
successful in this role you will demonstrate:
-Appropriate tertiary qualifications or equivalent, relevant professional experience and training
-Extensive experience leading the development and implementation of diverse policy and program initiatives and reforms, with focus on evidence-based decision-making.
-Strong communication, negotiation, and stakeholder management skills, with the ability to influence diverse audiences and build consensus.
-Prior experience in leading a team to drive cross-agency collaboration, champion inclusive practices, and implement solutions that effectively minimise barriers.
-Demonstrated knowledge of public sector operations, including regulatory frameworks, cabinet processes, and budget cycles.
-Proven experience in leading and facilitating cross-government working groups with diverse stakeholders and competing priorities.
-Excellent attention to detail, strategic problem solving and prioritisation skills, with the ability to lead effectively in a fast-paced environment to deliver impactful outcomes.
Independent Government Agency and/or telecommunications industry experience, is desirable 

To Apply:
Please click 'Apply' and follow the steps to submit your application online for review.

Salary Grade 11/12, with the base salary for this role starting
at 149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Vanessa Stanghieri via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Tuesday 19th August 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process