Disaster Call Centre Operator

• Full training provided
• Support community safety in cyclone shelters and evacuation centres
• Be part of Council's frontline response during disaster events

Disaster Call Centre Operator

Casual position

Our Ideal Candidate

Hinchinbrook Shire Council is calling on reliable, community-focused individuals who are ready to step up and support their region during times of emergency and natural disaster. If you thrive in dynamic environments and are passionate about helping others when it matters most, we want to hear from you.

As part of our disaster support team, you'll work alongside Council staff and emergency services to assist with critical response and recovery efforts. You'll bring strong communication skills, a proactive attitude, and a willingness to work collaboratively under pressure.

No prior experience is required – full training will be provided. What matters most is your commitment to your community and your readiness to lend a hand when it's needed most.

General Salary Information

This position is classified as Level 1 under the Hinchinbrook Shire Council Local Government Officers (Stream A) Certified Agreement.

Casual rate is $39.173 per hour (inclusive of casual loading) + applicable shift penalties.

Key Responsibilities

• Respond to incoming calls from residents during disaster events in a professional, calm and empathetic manner.
• Provide accurate and timely information based on official Council and disaster agency updates.
• Record and log call details and service requests in Council systems (e.g. Guardian).
• Escalate urgent or high-risk calls in accordance with established procedures.

See the Position Description for a more extensive list of key responsibilities.

Key Selection Criteria

If our values resonate with you 'Opportunity, Respect, Strength and Accountability' and you possess the following qualifications and experience, read below about how to apply:

• Excellent verbal communication skills, including the ability to remain calm under pressure;
• Proven customer service experience;
• Ability to quickly learn and apply Council procedures, messaging, and systems;
• Competent in the use of computers and digital systems (e.g. data entry, Microsoft Office);
• Ability to work flexible hours, including evenings, weekends and public holidays during disaster activation periods; and
• Strong attention to detail and accuracy in recording information.

Desirable

• Knowledge of local geography and community services in the Council area.

How to Apply

To apply, submit your application online by clicking 'Apply For Job' and follow the steps. Please provide:

• A current resume

• A cover letter addressing the "Our Ideal Candidate" section (max. 2 pages).

Applications close on 'Friday 19 September at 5:00pm AEST'

For More Information:

Thank you for your consideration and interest in this position. For a confidential discussion, contact Michelle Watts, Disaster Management Officer on

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

The Selection Process

We welcome candidates to inform us of any adjustments they may need to ensure a supportive and inclusive recruitment experience and workplace environment. Hinchinbrook Shire Council is an equal opportunity employer, and we encourage Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.

Celebrating the rich diversity of our community, we are dedicated to attracting and employing people who reflect the community we serve. We value and respect the unique contributions of our employees and are committed to fostering an inclusive and safe workplace where everyone is supported to reach their full potential.

Please note that only individuals with the right to work in Australia are eligible to apply. As part of the recruitment process, the preferred candidate will need to undertake a National Police Check and pre-employment medical assessments, which may include drug and alcohol testing, to confirm their ability to meet the role's inherent requirements.

Our Council

Hinchinbrook Shire Council is proud to be one of the largest employers in the region, with a diverse team of around 200 people working across technical, administrative, operational, and senior management roles. We're committed to creating a fair, flexible, and supportive workplace where our staff can thrive while enjoying the unique attractions and vibrant community life of Hinchinbrook. With benefits such as a nine-day fortnight for most roles, generous superannuation, and leave entitlements, we offer opportunities to grow your career while embracing the lifestyle you love. By joining us, you'll be part of an organisation that values its people, promotes collaboration, and strives to make a lasting, positive impact on the Hinchinbrook community.