Learning & Development Executive

Additional Information
Job Number

Job Category
Human Resources

Location
The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Job Summary
As a
Learning & Development Executive
, you will support the Quality & Learning function by observing service, coordinating, and delivering both brand-required and property-specific training programs. You will ensure all learning initiatives align with
The Ritz-Carlton's Gold Standard and service philosophy
, driving a culture of excellence and continuous improvement.

This role also plays an integral part in
associate engagement
, supporting the delivery of
Take Care
and recognition activities that foster a culture of care, teamwork, and belonging among all Ladies and Gentlemen, enlivening Employee Promise.

Key Responsibilities

• Coordinate, deliver, and evaluate training programs that reflect The Ritz-Carlton brand standards and property needs.
• Support the design of engaging, interactive learning materials and training sessions across multiple formats.
• Partner with department leaders to identify learning needs and create development plans aligned with business goals.
• Track, maintain, and report on compliance with all mandatory and brand training requirements to ensure successful audit outcomes.
• Facilitate engaging stand-up training sessions, orientations, and skill development programs.
• Assist in developing learning strategies based on needs assessments and performance outcomes.
• Support property-wide engagement and Take Care initiatives that promote wellbeing and recognition.
• Ensure all departments conduct regular safety and service training to uphold the highest standards of excellence.

About You

• A genuine passion for learning & development and service excellence.
• Experience in training, learning & development, or a hospitality leadership role (luxury experience preferred).
• Strong communication and facilitation skills with an engaging presentation style.
• Detail-oriented with excellent organisational and follow-up skills.
• Ability to build trusted relationships across departments and levels.
• Proficient in Microsoft Office Suite; familiarity with digital learning tools is an advantage.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.