Team Leader

• Career growth opportunities
• Accessible ongoing training

Team Leader - National Support Hub
You might be from industry already, a call centre professional wanting to step up or from another service industry all together, but if you thrive in a customer-focused role, enjoy leading and managing a team to achieve kpi's then we would love to hear from you.

In this role you will be responsible for leading and managing the team to achieve kpi's and provide ongoing support and mentoring to staff to ensure performance expectations are met with the servicing of customers and documentation and administration activities are in line with contractual standards.

Join the us

• Coach and mentor the team to achieve results
• Act as a key driver for information sharing, best practice ideas and efficiencies
• Kick goals in a team that changes lives every day

Would this describe you?

• High level of communication, interpersonal and organisational skills
• Previous experience leading a team to achieve KPI's
• Coaching and mentoring experience
• Excellent negotiation skills with the ability to look for solutions and overcome objections
• Aware of the vulnerabilities to employment and the effects of unemployment
• Experience utilising the Department Provider portal (ECSN)
• Understanding of Human Resources practices
• Certificate IV in Workplace Training or willingness to acquire
• Able to obtain a current Working with Children Check & Police Check and MyID

More than just a salary

• "Purple Perks" Discounts from a large number of well-known retail /travel and adventure companies for staff
• EAP Program available for yourself and family members
• Opportunity to grow and develop through training and leadership support
• 5 weeks annual leave after 3 years' service
• Cash out of purchase annual leave to suit your needs
• Gender neutral paid parental leave of 12 weeks
• Extensive leave provisions including domestic, community service and study leave
• Education assistance and study leave
• Gender neutral paid parental leave of 12 weeks
• Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
• 5 weeks annual leave after 3 years service
• Access to long service leave after 5 years service
• Extensive leave provisions including domestic abuse, community service, study leave
• Ability to purchase or cash out annual leave
• Education assistance and study leave
• Flexible working arrangements
• Proven career development and promotion opportunities

Diversity and Inclusion
We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

We value diversity - in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps
If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on or email before you submit your application.