Bathhouse Assistant Manager

20 hours ago

South Yarra, Victoria, Australia Soak Bathhouse Full time $72,500 - $90,375 per year

Join Our Team: Assistant Manager at Soak Bathhouse – South Yarra

Become part of Melbourne's most exciting new wellness experience We're seeking an enthusiastic, energetic, and customer-focused Assistant Manager to help lead our team at Soak Bathhouse South Yarra. Nestled in trendy South Yarra, our unique urban oasis is dedicated to rest, relaxation, and self-care—offering guests a serene escape without leaving the city.

About the Role

We're looking for a passionate and organised Assistant Manager to support our Bathhouse Manager in delivering the ultimate wellness experience. You'll play a vital role in daily operations, team leadership, and ensuring guest satisfaction remains our top priority.

If you're driven by health and wellness, love creating positive experiences, and thrive in a fast-paced environment, we encourage you to apply

The salary package includes:

  • Base salary of $72,500; plus
  • Superannuation ($7,975)

Key Responsibilities:

  • Supervise front desk and guest service staff, offering guidance and support. Train team on company policies and customer service standards.
  • Welcome guests and exceed their expectations for a superior wellness experience.
  • Manage daily operations, ensuring adherence to procedures. Support staff, address issues promptly, and make decisions during emergencies, escalating when needed.
  • Manage bathhouse operations including bookings, refunds, guest inquiries, and coordination with massage therapists.
  • Serve as the primary contact for operational or rostering queries in the absence of the Bathhouse Manager.
  • Support pricing strategies and revenue optimisation to boost profitability.
  • Monitor booking trends, adjust rates, and identify upselling or cross-selling opportunities for increased revenue.
  • Utilise effective sales techniques to upsell and cross-sell retail products, maximising revenue opportunities.
  • Handle group booking inquiries and ensure facilities are clean, safe, and compliant.
  • Manage stock, liaise with suppliers, and maintain cleanliness standards.
  • Handle guest complaints empathetically, investigate thoroughly, find resolutions, document, follow up for satisfaction, prevent future issues.
  • Supervise shift operations, ensure checklist compliance, monitor staff, provide guidance, intervene for deviations, lead in emergencies, escalate to senior management.
  • Maintain First Aid certification and uphold health and safety standards.
  • Manage hiring and firing processes, ensuring compliance with company policies and legal regulations.
  • Conduct operational audits and report findings to senior management.

Requirements:

  • Passion for the health and wellness industry.
  • Previous background in team supervision or management preferred.
  • Outstanding customer service skills with a problem-solving mindset.
  • Previous experience in service, sales, retail or hospitality industries, such as hotels, spas or airlines is preferred.
  • Strong organisational and communication abilities.
  • Friendly demeanour and a proactive attitude.
  • Impeccable grooming and presentation.
  • Proficiency in scheduling software and administrative tasks.
  • Current First Aid and CPR certification.
  • Flexibility to work weekends, nights, holidays, and school breaks as needed.

Perks:

  • We are very happy to offer our team use of our communal bathhouse facilities

If you're passionate about wellness, customer service, and leadership, apply now to take the next step in your career

Please note that due to the volume of applications, only successful candidates will be contacted.

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