Pet Memorial Craftsperson
1 day ago
Pet Memorial Craftsperson
About Passing Paws
Passing Paws Pet Cremations is a highly recognised and multi-award-winning family business
set up to support Western Australia with a caring, compassionate, and professional service at
an affordable price.
Focused on delivering exceptional customer service, over the years Passing Paws has been
pivotal in growing the Pet Cremation industry, introducing new and innovative ideas to a
market that has brought a normalisation to Pet Cremation.
It is with this philosophy in mind, that we are looking for exceptional Family Care Consultants
to be part of an ever-growing team and to show their 'stand out' capabilities to help Passing
Paws continue to grow and exceed in our industry.
About the role
As a Pet Care Specialist - Production, you will be responsible for creating and delivering high quality memorabilia and packages for the families who have lost their beloved pets. You will
work from a pre-planned workload and use your creativity and craftsmanship to produce
personalised urns, plaques, photos, paw prints, hair clippings, certificates, and bags.
You will also communicate with the families to understand their preferences and expectations
and provide them with compassionate and professional service.
You will also assist other divisions to get the pets home to the family as quickly as possible.
- You will work with various tools and machines to engrave, print, paint, and tie the
memorabilia.
- You will perform QA/QC checks on all urns and memorabilia to ensure they meet the
quality standards and the family's specifications.
You will meet customers to deliver ashes and memorabilia at the office.
You will write in calligraphy style on certificates and bags.
You will communicate with customers on the phone or email to confirm their orders
and address any queries or concerns.
Skills & Experience:
Exceptional appearance and self-presentation.
Exceptional telephone manner and etiquette.
Demonstrated organisational and time management skills, including the ability to
prioritise work, use initiative and work with minimal supervision.
Professionally driven to provide exceptional customer service.
Calming and understanding nature.
Creative flair.
Previous experience in a production or craft role, involving engraving, printing, painting,
or tying.
- Reception/data entry role requiring accurate and timely record entry, using multiple
databases.
Demonstrated commitment to continual professional and personal development.
A strong work ethic
What's in it for you?
If you are looking for a rewarding and meaningful role that allows you to express your
creativity and compassion, this may be the role for you
Highly rewarding personally
Complete Training Provided
Career progression and continuous coaching and development
Who are you?
You are passionate about creating beautiful and memorable products for the families who
have lost their pets. You are skilled and experienced in working with various tools and
materials, and you take pride in your work. You are also empathetic and respectful, and you
can handle sensitive and emotional situations with professionalism and grace.
Previous customer service experience.
Must be an Australian Citizen and at least 18 years of age, with a current C Class licence.
You have experience working towards both individual and team KPIs.
Proficient in the use of computers and systems.
Willingness to learn and take on coaching and feedback openly.
Excellent communication skills both written and verbal.
Able to handle a high volume of production and operate in a fast-paced environment.
Creative and artistic flair, with attention to detail and aesthetics.
Empathetic and caring nature.
Strong customer service focus and team player
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Work Location: In person
