Refrigeration Service Coordinator

2 hours ago

North Rockhampton Queensland Australia Enwise Electrical Pty Full time $60,000 - $80,000 per year

About Us:

Enwise Electrical & Refrigeration is currently seeking a Refrigeration Service Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating service work and supporting team members across multiple locations. The ideal candidate will have strong organisational skills, excellent communication abilities, and a proactive approach to ensuring seamless service delivery.

Enwise Values:

Our values of Teamwork, Trust, Customer Focus, Technical Integrity, and Boldness guide everything we do — from supporting our team to delivering outstanding service to our clients.

Key Responsibilities:

  • Schedule service work using Simpro
  • Process customer purchase orders
  • Coordinate travel arrangements for service technicians
  • Collate job documentation, including technician reports and timesheets
  • Manage invoicing and support the collections process
  • Handle site access administration, including client questionnaires, assessment forms, and portal management
  • Arrange service technician site inductions
  • Provide timely support to technicians and customers by troubleshooting scheduling or logistical challenges
  • Work closely with managers, supervisors, technicians, and the operations manager to ensure efficient service delivery

Qualifications and Experience:

  • Positive attitude, energy, and flexibility towards business growth and change
  • Strong interpersonal skills with the ability to effectively communicate with internal and external stakeholders
  • Competent, responsible, and solution-oriented mindset
  • Commitment to compliance with contractual obligations and safe work practices
  • Proficient in Microsoft Office applications such as Word and Excel
  • 3 – 5 years of administration experience preferred, ideally with exposure to the mining industry
  • Must have the right to live and work in Australia
  • A valid Police Check (or willingness to obtain one)

What We Offer:

  • Competitive salary (negotiable based on experience)
  • Company Phone and laptop
  • Opportunities for professional growth and development
  • Supportive team environment with a focus on maintaining a positive workplace culture
  • Role based in Emerald or Rockhampton, with opportunities to travel between both locations

How to Apply:

If you are an organised and proactive individual with a passion for coordinating service delivery, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate by clicking on the 'APPLY' button.

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