Duty Manager I Front Office

3 days ago

Australia Oracle Full time $60,000 - $80,000 per year

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

We are recognised for our:

  • Outstanding five-star luxury hotel accommodation.
  • Residential-style event spaces.
  • One-of-a-kind and sought after dining experiences.
  • Sydney's most renowned Day Spa
  • Excellent leisure facilities, including a fully equipped Health Club, swimming pool, Jacuzzi and steam rooms.

Learn more at

About the Role

We are looking for a dynamic and enthusiastic Front Office Duty Manager. The role will report directly to the Front Office Manager and is responsible for managing operations for the Front Office department.

Duties & Responsibilities

Your duties will include:

  • Oversee operations and maintain a highly visible presence in Front Office and guest contact areas. Ensure all organisational policies, procedures and guidelines are adhered to.
  • In the event of any medical emergencies with overnight team to assist/cover Night Audit.
  • Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage and Concierge to ensure exceptional guest service.
  • Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
  • Coach associates in operational Local Standard Operating Procedures (LSOPs). Ensure new policies and procedures are communicated effectively to all associates throughout the Hotel.
  • Manage and being accountable for accurately controlling the Duty Manager float/Reception Float.

Skills and experiences

  • Previous experience in a similar role or front office supervisor will be highly regarded.
  • Previous experience in Front Office operations, including Guest Relations and Reservations
  • Ability to demonstrate a commitment to outstanding customer service.
  • Possess a high standard of grooming and personal presentation.
  • Excellent communication and interpersonal skills.
  • Computer literate (Microsoft Office Suite, Opera).
  • RSA & First Aid Certificate
  • Attention to detail, flexible and available to work on weekends and public holidays.
  • Hold a current open manual driver's licence (where applicable).

Benefits

In return for your specialised service to our guests and your dedication to the hotel, we will offer you:

  • Great development opportunities, both internally & internationally
  • Complimentary staff meals
  • Discounts on dining and accommodation
  • Complimentary nights at our overseas hotels
  • Complimentary Laundry

If you want to work in an elegant environment with an engaged team,

that is committed to 'Knowing Our Guests and Building Great Memories',

CLICK APPLY NOW

  • Duty Manager I Front Office

    5 days ago

    Australia Langham Hospitality Group Full time $60,000 - $80,000 per year

    DescriptionAbout Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint...

  • Front Office Duty Manager

    5 days ago

    Australia IHG Full time $75,000 - $85,000 per year

    DescriptionAbout UsIHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Great Barrier Reef will immerse...

  • Duty Manager

    5 days ago

    Australia IHG Full time $60,000 - $90,000 per year

    DescriptionDuty Manager (Pre-Opening) – Crowne Plaza Geelong  Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations  In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong. Scheduled to open in 2026, Crowne Plaza...

  • Assistant Front Office Manager

    5 days ago

    Australia IHG Full time $60,000 - $100,000 per year

    DescriptionCrowne Plaza Adelaide Mawson Lakes, features 155 contemporary rooms designed with tech and premium amenities, it caters perfectly to both business and leisure travelers alike. Whether for business or leisure, every detail is crafted to ensure productivity and connection.At Crowne Plaza Adelaide Mawson Lakes, it's all about our people and our...

  • Assistant Manager, Front Office

    3 days ago

    Australia IHG Full time $80,000 - $120,000 per year

    DescriptionAs part of the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international expertise and local insight, we create warm, sophisticated experiences for guests seeking a richer perspective on the world.InterContinental Sanctuary Cove Resort — Australia's...

  • Assistant Front Office Manager

    5 days ago

    Australia IHG Full time $78,000 per year

    DescriptionJoin our team at Holiday Inn Perth City Centre – where work meets joyAt Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have...

  • Hotel Duty Manager

    1 week ago

    Cable Beach, Western Australia Cable Beach Club Resort & Spa Full time $60,000 - $80,000 per year

    Cable Beach Club Resort & Spa is located on the world famous Cable Beach in Broome, far north Western Australia. Broome is easily accessible by plane to all major Australian cities and offers a relaxed lifestyle with all the conveniences of shops, restaurants, cinemas, hospital and schools. Our property has 225 rooms of varying styles, 4 restaurants, pool...

  • Duty Manager

    5 days ago

    Australia IHG Full time $60,000 - $90,000 per year

    DescriptionAbout us Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We...

  • Duty Manager

    3 days ago

    Gosford, New South Wales , Australia Ah Hospitality Services Pty Full time $60,000 - $100,000 per year

    Get ready for the vibrant charm of voco Gosford, coming to The Archibald precinct very soon At voco Gosford, modern elegance meets warm hospitality in the heart of the Central Coast. Discover our 130 room hotel, featuring six vibrant and exciting hospitality venues; including a spacious 2000m2 modern Australian pub, a chic rooftop bar, a signature...

  • Hotel Duty Manager

    5 days ago

    Australia IHG Full time $60,000 - $90,000 per year

    Description We lead from the front. We're seeking a Full Time Duty Manager who holds themselves to the highest standards — from guest satisfaction to team productivity. You'll champion our 'one team' approach, ensuring you and your team handle every guest query, complaint, or suggestion with efficiency and care.What You'll DoLead the Front Office team to...