Property Portfolio Manager

Aruma is seeking a strategic and relationship-driven Property Portfolio Manager to lead housing partnerships and support sustainable service delivery across our Home & Living, Community, Children's Services, and Therapeutics portfolios.

Key Responsibilities

• Build and manage strong relationships with housing providers and stakeholders
• Monitor provider performance and resolve issues
• Develop housing partnership pipeline and joint initiatives
• Liaise with government departments and external authorities
• Support property strategy development and implementation
• Ensure compliance with legislation and organisational policies
• Provide insights on property utilisation and cost management
• Oversee statutory reporting and returns
• Prepare reports for senior leadership and regulators
• Support audits and compliance submissions
• Stay informed on sector trends and policy changes
• Maintain accurate property data and systems
• Support acquisition and disposal processes
• Prepare lease and rent review reports
• Collaborate with Finance on lease renewals and rent roll files
• Track KPIs, financial performance, and compliance
• Ensure property costs are accurately captured

What You Need To Be Successful…

• Cert III or higher in Business Administration and/or Cert IV in Property Services.
• Experience managing governance frameworks and service/accommodation partnerships.
• Proven success across KPIs: customer satisfaction, compliance, risk, and quality.
• Passion for real estate and continuous learning.
• Working knowledge of the Residential Tenancy Act.
• Solid financial skills, ideally from an Accounts Payable background.
• Flexible communication style tailored to individuals and groups.
• Highly proactive and goal-driven mindset.
• Strong organisational skills; able to manage multiple tasks and deadlines.
• Self-motivated, accountable, and customer focused.
• Confident, empathetic, and sound business judgment.
• Knowledge (or eagerness to learn) of NDIS, Residential Tenancy Act, and related legislation.
• Intermediate to advanced Microsoft Office skills; quick to learn new system.
• Skilled in building and maintaining community networks.
• Experience in strategic property management environments.
• Able to use initiative, set priorities, and meet competing deadlines.

Clearances And Other Requirements

• Australian Citizen or permanent resident.
• Willing and able to travel interstate and intrastate.
• Unrestricted Australian Driver's Licence and willingness to use personal vehicle (as per Aruma policy).
• Clear criminal history, including NDIS Worker Screening Check and Working with Children Check.

What We Offer

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control.
• Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us
Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Join Aruma and empower voices that deserve to be heard