Team Leader Future Students

Fixed term, full time appointment (up to October 2026)

Professional Level 6 - $86,629 – $92,329 pa 

Plus 17% superannuation and 6 weeks annual leave

Casuarina Campus

Empowering the Future Students team to deliver exceptional experiences and enrolment growth while driving performance, building relationships, and leading the journey to CDU enrolment success.

About the Position

As the Team Leader Future Students, you will provide operational leadership to the Future Students Team, driving proactive outbound recruitment campaigns, and ensuring an exceptional customer experience for prospective and current students. Your role will play a key part in achieving the University's enrolment targets by overseeing multi-channel contact strategies. Additionally, your role will be responsible for maintaining data integrity for campaigns, ensuring compliance with all CDU Policies and sector regulations, supporting the Manager Future Students and Admissions with operational reporting and performance insights, and contributing to ongoing process and system enhancements to improve efficiency, service quality, and the applicant-to-student journey.

About You

To be successful, you will require:

•    A degree with subsequent relevant experience in a regulated, customer-focused environment, or an equivalent combination of relevant experience and/or education/training.

•    Demonstrated experience in a high-volume, multi-channel environment, customer service or sales team, preferably in the tertiary education sector.

•    Strong written communication skills, including the ability to document processes, prepare reports, and develop training materials.

•    Excellent verbal communication skills with the ability to explain complex processes or regulations clearly to customers and staff.

•    Proven ability to meet operational deadlines and KPIs, with strong organisational and project management skills.

•    Demonstrated ability to foster a positive, customer-focused culture that drives student engagement and successful outcomes.

•    A continuous improvement mindset, with experience developing staff capability and implementing improvements to processes, systems, and service delivery.

•    Experience conducting outbound phone campaigns and mentoring others to achieve performance and conversion targets.

To view the full position description please click the apply link to be directed to the vacancy on our CDU job site and then click on job attachments.

This position is subject to Charles Darwin University Affirmative Action Priority Recruitment measures, in accordance with s57 of the Anti-Discrimination Act 1992 (NT) 1992.

First Nations applicants are strongly encouraged to apply & will be granted priority consideration for this vacancy.  

For information on Affirmative Action Priority Recruitment at CDU and how to apply, please visit

Remuneration

Appointment to this role will be at Professional Level 6. The base salary will be in the range of $86, 629 - $92,329 per annum. The total remuneration package will be in the range of $101,355 - $108,024 per annum, including 17% superannuation.

What's in it for you?

•    An employer who values your contribution to building a bigger, better and stronger University

•    Work with a University committed to changing people's lives for the better through training, education and research

•    Opportunities for professional development, paid study and career progression

•    An enviable lifestyle in the spectacular Northern Territory 

•    17% superannuation 

•    Up to six weeks of paid annual leave

•    Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)

•    Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)

•    Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989

•    Free on-campus parking in designated areas 

•    Employee Assistance Program

•    Salary Packaging opportunities

How to Apply

All applications must be received online via the 'apply' button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Georgina Sudjio on or email

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU's Workplace Adjustment Policy and Procedure can be found at If you would like to discuss adjustments, please contact the People Services Team on or email

Diversity and Inclusion

At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We're about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Wednesday, 27 August 2025