ICT Support Officer

ICT SUPPORT OFFICER

Full Time

Commencing: Term 4, 2025

The College is looking for a service-focused ICT Support Officer to assist staff and students with technology, AV, and device support.

About Norwest :

Location: Riverstone NSW

Norwest Christian College Limited is a Christ centred learning community that inspires and equips students to build purposeful lives in three ways – to love God, to pursue purpose and to build capacity. Located in the growing north-west sector of Sydney, Norwest Christian College Ltd operates Norwest Christian College, that comprises a K-12 School, a Long Day-Care Centre (the Early Learning Centre - ELC), an Out of School Hours Care Centre (OSHC), and an extra-curricular course provider (the Seed Academy), as well as Ngarra Christian College.

For more information, please visit our website

Hear from our staff what it's like to work at Norwest

Your Role:

This role focuses on providing high-quality, customer-service-focused ICT support while offering opportunities for technical growth:

• Provide proactive, customer service-focused ICT support (including training) for staff and students.
• Support teachers with the effective use of technology in the classroom.
• Support the student 1:1 device program, including deployment and repairs.
• Identify opportunities and assist with the development and implementation of automation and programming (e.g., PowerShell, Python, C#, .NET) to improve IT service delivery and workflow efficiency.
• Assist with Audio Visual during events, including supervising permitted student use of AV equipment.
• Play a proactive role in delivering the School's ICT Strategy and key projects

About You:

The successful candidate will be able to demonstrate at interview a personal faith and commitment to the Lord Jesus Christ and a lifestyle consistent with that faith, including an active commitment to a Christian fellowship, as well as the following skills and experience:

Key Criteria

The successful candidate will demonstrate experience or a strong capacity for the following technical and operational tasks:

• Answering, elevating, and prioritising incoming telephone, email, and in-person technical support requests using an internal Helpdesk ticketing system.
• Working with students and staff in different locations across the College to solve technology-related problems.
• Maintenance of the College's hardware and software resources (PC, Mac, AV equipment, communication systems).
• Managing user data in Active Directory, College Administration system, and asset management system.
• Maintenance of College operating and application systems (Windows 11, MS Office).
• Demonstrated interest or foundational knowledge in scripting or programming languages (e.g., PowerShell, Python, JavaScript) to aid in system administration or reporting.
• Strong organisational and administrative ability
• Confidence in managing multiple tasks, coordinating events and maintaining accurate data
• Team orientated with a "can do" attitude.

We offer:

• Work within a faith-based environment and contribute to the spiritual growth of students.
• Access to ongoing professional development training.
• Being part of a supportive work environment that values the well-being of its staff.
• Competitive remuneration & benefits, including flexibility for salary sacrifice.
• Free Annual Flu Shots, First Aid, and CPR training
• Onsite parking

Guidelines for Application:

Candidates shortlisted for interview will be expected to provide a Working with Children Check clearance number or clearance letter and must be able to live and work in NSW. Unfortunately, we do not offer a work visa program. Please do not apply if you are from overseas.

Applications close on Monday, 3 November Early applications are appreciated to assist the interview process. Please note that applications will be considered as received, and an appointment may be made before the application closes.