Store Manager, Sydney

The Role

Tesla is seeking an extraordinary leader to manage Sydney's flagship retail and delivery team. As a Store Leader, you won't just be running a store, you'll be building a movement. You'll assemble and inspire a high-performance team, create unforgettable customer experiences, and bring the Tesla mission to life in a community that's ready for sustainable innovation. This is an impactful and senior role within the Tesla sales team.

You will be challenged to support your team through training, coaching, motivating and analysing sales performance. You will be tasked with identifying events in the local market that will maximise Tesla's brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organised, and hard working. You will also have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognised, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

What to Expect

Business Health

• Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
• Demonstrate sales leadership by role playing and having an active presence in customer facing locations
• Train and develop team on sales and delivery processes
• Analyse data to determine optimal business strategies
• Set individual goals for your team, ensuring goals are aligned with store goals
• Ensure team is fluent in all aspects of product knowledge
• Partner with Marketing to identify local marketing and event opportunities to drive sales
• Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

• Responsible for ensuring all employees provide best in class experience in every interaction
• Manage escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines

What You'll Do

• 4+ years of applicable experience with proven track record to meet or exceed goals
• Proven leadership experience in a customer facing or retail environment, no prior automotive experience required
• Self-starting entrepreneur with exceptional management and coaching skills
• Ability to prioritise multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work

Ability to work Evenings and Weekends in a retail environment

• Valid driver's license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
• Ability to obtain appropriate licensing, where applicable