Technical Advisor

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

What are we offering you?

• Monday to Friday role
• Training - commensurate with experience
• Rewards & Recognition Program
• Discounted health insurance with Medibank
• Novated Leasing options
• Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
• Access to our Employee Assistance Program

Who will you be working with?

Reporting to the Customer Service Leader, the purpose of the Technical Advisor role is to provide technical support for Wabtec Locomotives to our customers maintenance and engineering staff.

Where is the position located?

Perth, Western Australia: Monday to Friday role.

What will your typical day look like?

• While this role is based in Perth, occasional travel may be required (approx. 3-4 times per year)
• Coordinate implementation of field modifications and monitor effectiveness.
• Ensure timely resolution of customer issues and customer satisfaction.
• Provide coaching and assistance to client for troubleshooting, failure support, field modification oversight, issue feedback and engineering support.
• Achieve Wabtec internal training certification training within 18 months.
• Partner with the customer to develop and have a smooth transition of locomotive into operations.
• Develop a deep understanding of the customer's business to identify opportunities for account growth.
• Interact with Wabtec teams regionally on issues, product development and training.
• Report on performance criteria and customer monthly meeting including RX's, trending and pareto charts.

What do we want to know about you?

• Experience working within the Rail Industry and maintaining and troubleshooting. eg. Electrical / pneumatic or mechanical / electrical; Wabtec locomotives is preferred.
• Strong customer service mindset.
• Ability to effectively manage several projects simultaneously in a dynamic and face paced environment.
• Experience working with and demonstrated understanding of, complex machine/mechanical systems in an industrial environment
• Trade qualification, engineering certificate or bachelor degree required.

We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.