Regional Service Integration Facilitator

Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

The Opportunity

IFYS is seeking a passionate and collaborative Regional Service Integration Facilitator to support and strengthen housing networks across the Sunshine Coast region. This role focuses on person-centred care coordination for individuals with complex needs, with the ultimate goal of reducing homelessness and sustaining tenancies.

Reporting to the Operations Manager – Housing and Accommodation, you will work both regionally and state-wide to build sustainable networks, support care coordination groups, and contribute to a community of practice that drives collective impact.

What's on Offer?

• Fixed-term, full-time contract until 30/06/2025, based in Maroochydore
• Competitive remuneration - IFYS is committed to gender pay equity
• Motor vehicle allowance $185 per week
• Excellent not-for-profit salary packaging options (package up to $15,900 per FBT year)
• Training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App for you and immediate family and Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key Responsibilities

• Support the Regional Care Coordination Group in addressing complex homelessness
• Work collaboratively across the housing sector to engage community and support in the Care Coordination Group, building sustainable networks and structures
• Engage with Q Shelter and statewide facilitators to share regional insights and support collective impact
• Organise care conferences for individual households in response to referrals received from sector stakeholders
• Help identify and distribute tools that promote consistent, high-quality care coordination
• Provide high-quality data to support evaluation, improvement, and impact measurement
• Accurate and timely recording of data in client management system
• Prepare and submit statutory reports in line with compliance requirements
• Deliver clear, effective written and verbal reports to various audiences
• This role does not involve direct client case management

Skills and requirements

• Extensive experience and in-depth knowledge of the local homelessness sector, including its services, challenges, and collaborative frameworks
• Exceptional relationship-building skills with stakeholders
• Strong administrative and organisational abilities
• Highly developed written and verbal communication skills
• A high level of computer and systems literacy
• Tertiary qualification within community services related field

Must hold or be willing to obtain if successful

• Valid Queensland driver's license with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (IFYS will complete a new check through our systems)
• Ability to provide two recent line manager references including your current employer

Other requirements

• When submitting your application, please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments.

If you would like further information on this role, please email or call to speak to Josh from the Recruitment team.

Applications close Tuesday 9th of September, 2025. Applications received after this date will be accepted but may not become part of the initial candidate pool.