Venue Manager

4 days ago

Melbourne VIC, Australia WhiteHart Full time $60,000 - $90,000 per year

Whitehart

Whitehart is a Melbourne icon - an open-air laneway bar built from steel, soul, and creativity. We're seeking a hands-on Venue Manager to lead operations, inspire the team, and keep the venue's energy alive.

Venue Manager — Whitehart Bar

Whitehart isn't your typical bar — it's a Melbourne institution built from steel, soul, and creativity. Hidden in the heart of the CBD, Whitehart is an open-air oasis that brings people together through good drinks, good music, and good energy. Born from a converted car park and layered with art, greenery, and sound, Whitehart stands as a celebration of Melbourne's laneway culture — raw, inventive, and always evolving.

As Venue Manager, you'll take the lead in driving operations, shaping culture, and keeping the heartbeat of Whitehart strong. This role suits someone who thrives in fast-paced, creative environments and understands that hospitality is about more than service — it's about connection, community, and atmosphere.

Key Responsibilities

Operational Leadership:

Oversee day-to-day venue operations, ensuring quality, efficiency, and consistency across all aspects of service.

Team Development:

Lead, mentor, and inspire a passionate and diverse team, fostering a culture of professionalism, creativity, and accountability.

Human Resources & People and Culture:

Manage recruitment, onboarding, and training to build a capable and cohesive team.

Champion staff wellbeing, performance appraisals, and professional development.

Ensure compliance with workplace legislation, award conditions, and company policies.

Financial Management:

Work closely with owners to meet revenue and profitability targets through smart rostering, stock control, and planning.

Events & Programming:

Collaborate with artists, promoters, and partners to deliver an exciting calendar of live music, DJ sets, and activations that reflect Whitehart's spirit.

Marketing & Community Engagement:

Support marketing initiatives and partnerships that build brand presence and deepen Whitehart's connection with its audience and the wider Melbourne community.

Continuous Improvement:

Identify opportunities to refine systems, elevate guest experience, and drive innovation in drinks, service, and events.

About You

  • Proven experience in a senior hospitality management role
  • Strong leadership, communication, and organisational skills
  • Sound understanding of venue financials, performance metrics, and forecasting
  • Passion for music, culture, and creating memorable guest experiences
  • A hands-on, team-first approach with a genuine love for hospitality
  • Experience with marketing, events, or creative partnerships
  • Strong troubleshooting ability
  • Technological literacy, including Microsoft Office Suite (Excel), Adobe Creative Cloud, Google Drive, and Dropbox

What We Offer

  • A creative, supportive team culture built on collaboration and respect
  • The opportunity to lead one of Melbourne's most iconic laneway venues
  • A chance to play a key role in guiding the next chapter of one of Melbourne's most distinctive and dynamic venues
  • Competitive salary package
  • Work-life balance with reasonable working hours and roster flexibility

At Whitehart, we don't just serve drinks — we create moments. If you're a natural leader who's passionate, motivated, business-minded, and detail-oriented, we'd love to hear from you.

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