Customer Service Officer

The Team:
Oral Health Services Tasmania (OHST) is a division of the Tasmania Department of Health that provides public dental care services to eligible Tasmanians. Its primary goal is to improve oral health outcomes across the state, particularly for vulnerable and disadvantaged populations.

OHST is a team of approximately 300 people including dentists, oral health therapists, dental prosthetists, technicians, dental assistants and administrative staff. Care is provided from 33 clinics around Tasmania. Adult services are predominantly provided from 6 major centres located in Hobart (New Town), Clarence, Glenorchy, Launceston, Devonport and Burnie as well as the 3 Special Care dental Units (located within hospital precincts). Child and Adolescent Services are provided predominantly from 23 community clinics which are either located in a community health centre or are a stand-alone clinic.

The Role:
Provide an efficient and effective reception service to all clients and centre based staff as well as administrative and clerical support to Oral Health Services Tasmania (OHST) staff and external service providers.

Liaise and assist in the coordination of the day to day functions of the Dental Centre and community clinics. Provide a clerical support service in relation to the administrative functions associated with primary patient care.

You will need to:

• Provide a customer service facility ensuring prompt, sensitive and confidential handling of enquiries from the public.
• Control and direct all incoming telephone calls to the service. Answer all patient or public enquiries, solve problems, or refer the call to the correct departmental personnel.
• Assist clinicians in scheduling and prioritising appointments for all service providers located at the dental centre, including issuing appointment letters.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:
Fixed term, casual, position working as and when required, commencing as soon as possible for approximately 12 months.

• notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary:
$66,049 to $70,993 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:
You'll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Generic Customer Service Officer Band 2 (July 2023)

Application Guide:

• Department of Health - Applicant Guide Sep

How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Ryan McCarthy

Senior Customer Service Officer

What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

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Tasmanian Health Careers | Tasmanian

Department of Health has achieved the "Carer Accredited Employer Status" providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.