IT Support Engineer, Ops Tech Solutions

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.

We're seeking an exceptional Senior IT Support Engineer for our site located in Dandenong. In our fulfillment centers, your expertise will directly impact the technology backbone that enables millions of customer deliveries daily. This role offers the perfect blend of technical challenges and opportunity, ideal for someone who thrives on solving complex problems while inspiring technical excellence in others.

As our Senior IT Support Engineer, no two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You'll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.

Key job responsibilities
- Architect and implement sophisticated network infrastructure solutions.
- Lead and actively participate in technical project implementation such as Network stack modernization.
- Provide expert-level resolution for complex technical challenges while maintaining system reliability, including Network outages and performance issues.
- Establish and enforce technical best practices while mentoring team members and driving innovation through Network automation initiatives and Cross-regional collaboration.
- Own and manage critical network and system configurations across AU wide.
- Spearhead incident response and business continuity efforts while managing critical infrastructure configurations and ensuring optimal performance metrics.
- Collaborate on global technical initiatives like increasing remote resolution.

What's On Offer
- Competitive compensation packages including paid comprehensive health insurance.
- Investment in your growth through advanced technical certifications.
- Impactful leadership opportunities with hands-on technical engagement.
- Platform to develop others while advancing your technical expertise.
- Access to the most advanced technology and innovation in the field.

- 3+ years of enterprise IT experience with proven technical expertise.
- Comprehensive knowledge of networking technologies (TCP/IP, OSPF, BGP, VLANs).
- Strong background in implementing network security solutions.
- Hands-on Linux systems administration expertise.
- Extensive Windows Server environment experience.
- Practical experience with Cisco enterprise equipment.
- Experience managing mission-critical infrastructure.
- Flexibility for shift work and on-call responsibilities.

- Current technical certifications (CCNA, CCNP).
- Advanced Linux system administration capabilities.
- Expert-level networking skills
- Hands-on enterprise wireless network management.
- Experience in large-scale operations environments.
- Demonstrated history of technical innovations.
- Track record of successful team mentorship.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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