Business Support Office

**Business Support Office – Home Care

Permanent, Full Time Opportunity

Competitive Salary + Super + Salary Packaging

Bull Creek, WA
For nearly 100 years, RAAFA has been caring for Western Australians. Guided by our values of
Respect, Care and Honesty**
, we're proud of our heritage, our people, and the impact we make every day.

We're seeking an experienced and motivated
Business Support Officer – Home Care
to join our Home Care team at the
Air Force Memorial Estate in Bull Creek
. In this role, you will be the link between our Home Care staff and Finance team, ensuring accurate, efficient and compliant financial and operational processes that support the delivery of quality care.

As The Business Support Office – Home Care You Will

• Oversee end-to-end billing processes, resolve discrepancies, manage debtors, support our Finance Team with receipting, reconciliation and month-end reporting.
• Validate payroll reports, ensure SCHADS Award compliance and prepare government funding claims (e.g., VHC).
• Maintain reporting tools, support system migrations (e.g., Xero to Epicor) and optimise care management platforms (AlayaCare).
• Collaborate with management and staff on targeted projects to improve operational efficiency.
• Contribute to process improvement initiatives and ad hoc projects that enhance governance and reduce risk.
• Act as the primary liaison between Home Care, Finance, and Accounts Receivable.

About RAAFA Home Care
At RAAFA Home Care, we believe everyone deserves to feel safe, supported and independent in their own home. Whether our clients need a little help with daily tasks or more complex, around-the-clock care, our team provides flexible, personalised support.

We proudly bring together two well-established services — RAAFA Connect and Perth Care & Companion Company (PCCC) — under one trusted banner, expanding our reach and expertise across the Perth metropolitan area and beyond.

Benefits To Working With RAAFA

• Competitive Rates - RAAFA continues to support our people with above award rates across our facilities.
• Salary packaging– as a non-profit organisation, you can salary package up to $18,549.
• Penalty Rates - earn penalty rates on afternoon, night and weekend shifts.
• Free onsite parking – all sites have free onsite parking with plenty availability.
• Career & Development Paths – RAAFA offers various ongoing career development opportunities.
• Employee Assistance Program - Access confidential counselling services for personal or work-related issues.
• Employee Referral Program - earn bonuses for recommending friends.
• Corporate Zoo Membership - Visit Perth Zoo for free.
• Supportive culture- be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups.

About You

• Possess a Certificate IV or Diploma in Business Administration, Finance or related field (desirable).
• Certificate IV in Accounting and Bookkeeping or equivalent (desirable).
• Strong financial administration and operational coordination skills.
• Experience working in aged care or home care sector (desirable).
• Proficiency with care management platforms (AlayaCare), billing systems (Xero), and ERP systems (Epicor).
• Understanding of SCHADS Award and payroll processes (desirable).
• Knowledge of government funding programs (Support at Home, Veterans Home Care).
• Advanced Microsoft Office skills and reporting skills.
• Strong analytical, communication, problem-solving and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced environment.

Next Steps
Ready to make a difference?

• Update your resume.
• Be eligible to work in Australia.
• Hold or willing to obtain a Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue).
• Be up to date with your COVID 19 and flu vaccinations.
• Click "Apply to this Job".

For more information, please call or email us on

or

RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date.