Customer Service Advisor

5 days ago

Perth Airport, Australia Scania Full time $80,000 - $120,000 per year
Role Summary

Excellent opportunity. Join a fantastic team and be part of our continuing growth. Vehicle/transport industry experience preferred.

Job Responsibilities

Are you ready to drive your career? 

Life at Scania

Looking for a great job opportunity and have a passion for providing great service?  Come and work with a world-class tucking brand.  We offer a supportive work environment and we are on the lookout for a motivated Customer Service Advisor to join our Kewdale team

At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

We have one unique resource at Scania– you.

Our purpose is to Drive the Shift towards a sustainable transport system.  Welcome to Scania

What you will do 

  • Reporting to the Branch Manager, you will coordinate service enquires, ensuring the customer's needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up.
  • Coordinate the Customer Service Advisor team, whilst overseeing their daily activities.
  • Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work
  • Ensure systems and procedures are maintained
  • Deliver exceptional customer communication – external and internal
  • Manage and ensure accuracy of all documentation
  • Create and invoice work orders, job lines and allocate work to the workshop for planning of activity

Who you are

  • Your excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives, additionally you will have:
  • Excellent leadership, mentoring and coaching abilities
  • Effective problem solving, negotiation and influencing skills
  • Strong abilities in time management, organisation and administration
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • A company that is enjoying record growth and eligibility for an annual company bonus scheme
  • Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
  • Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
  • Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. "Apply now" and submit your CV.

To apply for this role, you need to have full working or rights of New Zealand or Australia

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.


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