Parts Manager

Hutcheon and Pearce

Parts Manager

Full-time, Monday to Friday, 8am – 5pm

Rotational Saturdays, 8am – 12pm

Penrith, NSW

Position Overview:

As the Parts Manager, you'll lead the charge in parts interpretation, sales, and inventory coordination—making sure the right parts get to the right people at the right time. You'll work closely with your team to streamline processes, offer coaching and support, and create a positive, high-performing environment. Collaboration is key, so you'll also partner with Sales and Service to ensure customers enjoy a seamless experience from start to finish. Ultimately, your work helps drive customer satisfaction and business success.

Why Join Us:

• Certified Family-Owned Australian Business
• Industry Competitive Remuneration
• Participation in the annual-paid Performance Bonus Scheme
  
• Access to a Fully-Maintained Company Vehicle (limited personal use)
• Staff discounts on John Deere parts, products, toys, and merchandise
• Receive staff gifts for Christmas & at our annual All Employee Meeting
• Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
• A commitment to a healthy work-life balance
  
• Annual uniform and PPE allowance
• Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and 'Book a Banker' workplace appointments.
• Access to Toyota Fleet Vehicle discounts
  
• Enjoy exclusive discounts and cashback offers through our 'Swag Store' App (retail, health, entertainment and wellbeing)
• Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
• Coaching, counselling and well-being support services through our EAP Provider; Assure
  

Responsibilities include (but are not limited to):

Customer Experience & Support

Champion great service by making sure the Parts Department runs smoothly and keeps both internal and external customers happy.Tackle customer issues quickly and effectively—always aiming to go above and beyond.Stay connected with customers through regular calls and visits to build strong relationships and boost satisfaction and loyalty.

Sales & Growth

Work closely with the branch Aftermarket Operations Manager and the team to set realistic sales and profit targets that support the dealership's bigger goals.Collaborate with other locations to promote parts, merchandise, and attachments, helping drive overall sales.Support counter sales by understanding customer needs and aligning with the Aftermarket team's objectives.

Inventory & Quality

Partner with the Group Parts Inventory Manager to keep inventory accurate and well-organised—whether it's through ongoing checks or annual stocktakes.Make sure quality control is a priority in how parts are handled and serviced.Stay on top of warranty and return claims to ensure maximum credit is received on time.Take advantage of order discount programs to help meet stock order targets.

Operations & Continuous Improvement

Keep all tools, equipment, and vehicles in top shape to support smooth day-to-day operations.Regularly review and improve department processes to boost efficiency and service quality.

Team Support & Development

Help team members grow by offering coaching, mentoring, and development opportunities—building a strong, customer-focused team.

Safety & Compliance

Lead by example when it comes to safety—always following protocols and PPE requirements.

About You

Experience

• Minimum of 3 years in Parts Department Operations

Skills & Attributes

• Capable: A confident leader with a knack for empowering and coaching your team with a sound knowledge of parts department operations and an ability to interpret internal reports
• Customer Focused: Strong communication skills and attention to detail to ensure we exceed our customers' and stakeholders expectations every time
• Organised: Outstanding time management skills and the ability to prioritise workloads to ensure we meet our customer deadlines

About Hutcheon and Pearce

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the construction / forestry / agricultural / lifestyle industries. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

Our team embodies four core values — Community, Innovation, Integrity, and Teamwork.

These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.

Hutcheon & Pearce has always been a proud family business.

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Are you looking for more information or need assistance applying?

Contact or call Tyler on

Apply today to experience the H&P difference

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We understand that great people come from all walks of life. At Hutcheon and Pearce we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.

Please contact  if you would like an adjustment to assist you in your application.

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