Housekeeping Supervisor

Housekeeping Supervisor - Crown Plaza Geelong (Pre-Opening)

About the job

Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations Our 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.

We're now on the lookout for a detail-oriented and hands-on Housekeeping Supervisor to help lead our housekeeping team. If you are motivated by coaching others, driving high standards, and creating memorable guest experiences, this is the role for you.

A little taste of your day to day

As our Housekeeping Supervisor, you'll play a key role in the successful opening and continuing daily operations of our brand-new hotel. Here's a snapshot of your day-to-day:

• Support the Housekeeping Manager in setting up systems, processes, and training programs during the pre-opening phase.
• Coach, train, and mentor colleagues to deliver exceptional service.
• Supervise, coach and support housekeeping team members to maintain the highest cleanliness and presentation standards.
• Step in and work alongside the team when needed with a willingness and ability to be hands-on.
• Conduct regular room and public area inspections to ensure consistency and quality.
• Coordinate daily housekeeping operations, including room assignments and task delegation.
• Liaise with Front Office and Maintenance teams to ensure guest rooms are ready and any issues are resolved promptly.
• Meet daily productivity standards and monitor colleagues for productivity.
• Monitor inventory of linens, cleaning supplies, and guest amenities; assist with ordering as needed.
• Uphold health, safety, and hygiene standards at all times.
• Respond quickly to guest requests and ensure service is delivered with warmth and professionalism.
• Use digital tools such as Hub OS or similar systems to track room status and housekeeping tasks.
• Help onboard and train new team members, fostering a positive and productive work environment.

What We Need From You

• Previous experience in a housekeeping supervisory role, ideally within a hotel or resort environment.
• Strong leadership and organisational skills, with the ability to motivate and manage a diverse team.
• A sharp eye for detail and a commitment to maintaining top-tier cleanliness standards.
• The ability to work flexibly, including weekends, public holidays and shifts as required.
• A proactive, can-do attitude, especially in a pre-opening environment.
• Excellent communication and interpersonal skills.
• Confidence using housekeeping systems and digital tools to manage workflows.

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life; including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.