Travel Agent @ Luxury Escapes

5 days ago

Sydney, New South Wales, Australia Hatch Full time $90,000 per year

This is a Travel Agent role with Luxury Escapes based in Bondi Junction, NSW, AU

  • Salary 90k + super + penalties
  • Open to Working Holiday Visa applicants
  • Flexible hours

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day

This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for Travel Agents to join us and play a key role in bringing this innovative concept to life.

We are looking for retail Travel Agents to join our customer sales team working at our brand new retail store located at the incredible Westfield Bondi Junction shopping centre

Managing a high volume of customers, you will be tasked and targeted on selling our packages, helping each customer to create an incredible travel experience with Luxury Escapes.

What you'll do:

  • Manage all sales inquiries face to face, by phone, or electronically.
  • Answer simultaneous customer enquiries promptly, competently and professionally.
  • Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
  • Recommend workable solutions that meet the needs of the business and customer.
  • Provide our members with full package upgrade options.
  • Ensure daily prompt follow up and ownership of customer sales enquires.
  • Display initiative in customer solutions and team engagement.
  • Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.

What we are looking for:

  • Personable, approachable and professional and love helping customers to find the perfect luxury holiday
  • You will have a background in retail sales - those with travel experience will be highly regarded
  • Used to dealing with KPIs and thrives in a competitive environment
  • Flexible with your availability; our shifts run within 8.30am to 9.30pm 7 days a week + extended Christmas trading, so you will be asked to work weekends/evenings
  • Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
  • Driven to succeed, enjoys a challenge and working to achieve goals

What's in it for you?

  • Exceptional earning potential with AVG earnings in the first year of $90k + Super + Penalties
  • Flexible hours and weekend work.
  • Work with an exceptional team of high performers
  • First class health and well-being program
  • Fun & flexible working environment with monthly celebrations
  • Discounted travel, birthday leave and a whole lot more


Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

  • Managing sales inquiries
  • Providing excellent customer service
  • Resolving customer complaints

Key Strengths

  • Customer service
  • Sales expertise
  • Communication skills
  • Retail experience
  • KPI management
  • Flexibility

Why Luxury Escapes is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Luxury Escapes not with Hatch.

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