Medical Receptionist

Maxwell Medical Group – Part time Medical Receptionist

We are seeking  two enthusiastic and experienced medical receptionists to join our exceptional team as our practice continues to grow This is an excellent opportunity to work with a team of dedicated and experienced GPs in a medical clinic that puts the interests and needs of its patients first, where diversity is celebrated, and individual health needs are prioritised.

Our Practice

Maxwell Medical Group strives to deliver excellence in primary health care to maximise well-being for our patients. We aim to stand out as a practice that provides the highest quality of care particularly for patients with complex health problems, chronic disease and mental health problems. We practice evidence-based medicine and believe in empowering patients to take control of their well-being. We provide healthcare across the lifespan including specialist services to under-represented groups such as the LGBTIQA+ community.

Our Team

Our aim is to establish a team that is professionally fulfilled, where individual strengths are acknowledged and valued, where personal well-being is supported, professional growth is encouraged, and where individuals can rely on the support of their colleagues. We are a teaching practice, nurturing the next generation of doctors. We believe in and support career-long learning.

Receptionist Role

As the first person a patient has contact with you set the standard for our clinic. We are looking for an individual who can bring a warm welcome to our patients and facilitate their needs. We want each patient to be treated with kindness, respect and compassion (especially when they are feeling upset, ill or vulnerable) and our reception staff lead the way with this. We have a zero-tolerance policy with regard to patient behaviour - and we do enact this policy.

We are looking to appoint 2 part time medical receptionists to cover the following hours listed below :

Hours required : Monday and Wednesday - 7.30am - 4.00pm

Hours required : Monday, Wednesday and Thursday am – 6.00pm

Responsibilities

• Manage open or closing of the clinic
• Greet patients and visitors in a warm, professional, and courteous manner
• Manage telephone enquiries
• Make appointment bookings
• Manage payments – mixed billing
• Triage patients with nurse or GP if necessary
• Manage fax, email and mail communications
• Maintain patient records
• Maintain confidentiality with regard to all aspects of patient care
• Maintain the reception and waiting area as a clean and safe environment

We are looking for someone with

• Minimum 2 years medical reception experience in a healthcare setting
• Excellent customer service skills
• Excellent communication skills – written and verbal
• Attention to detail
• Strong organisational skills and ability to multi-task
• Strong personal integrity
• Capacity to work with diverse people with compassion
• Experience with Best Practice and HotDoc desirable
• Professional presentation and a proactive, can-do attitude
• Reliability, flexibility, and a team-oriented mindset
• Pay level at industry rates commensurate with experience

If you're excited  about this opportunity and believe that you have the skills and experience, along with a genuine passion for delivering exceptional patient care, we'd love to hear from you Please make sure to attach a cover letter with your application, including your availability for one or both of the advertised positions.

Please note only shortlisted candidates will be contacted for an interview.

Previous applicants need not apply.