Pega Business Analyst

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We're looking for a
Pega Business Analyst
to join our team in Sydney. This client-facing role is for a Pega expert with a background in the telecommunications sector. You will be responsible for creating Pega applications that solve core challenges for our telco clients, improving their operational efficiency.

As a consultant, you will manage the end-to-end delivery of Pega solutions. You will lead workshops with client stakeholders to define business requirements and translate these needs into technical specifications and process flows. You will then build the Pega application components, including user interfaces, business rules, and integrations. A key part of your role is to provide expert guidance on Pega architecture and best practices, ensuring that your collaboration with project managers and analysts results in a successful delivery that meets client objectives.

Qualifications

• Pega Expertise:
  Proven hands-on experience as a business analyst on a Pega Project
• Deep Telco Knowledge:
  Demonstrable experience working within the telecommunications industry is a
  must-have
  . You should have a strong understanding of core telco business processes (e.g., BSS/OSS, order-to-activate, lead-to-cash, trouble-to-resolve).
• Client-Facing Skills:
  Exceptional communication, presentation, and interpersonal skills with a proven ability to build relationships and manage senior stakeholders.
• Functional & Technical Versatility:
  Ability to seamlessly switch between functional analysis (gathering requirements, process mapping) and technical development (configuration, hands-on implementation).
• Problem-Solving Mindset:
  A natural ability to analyse complex problems, propose effective solutions, and think critically.
• Pega certifications are highly regarded

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks