Claims Consultant
7 days ago
Our client is an established Australian insurance underwriting agency with over 25 years of industry experience is seeking a full-time Claims Consultant to join its team in Trinity Gardens. This organisation specialises in exclusive claims management and tailored risk placement solutions for farm, commercial motor , and retail insurance portfolios.
Role Overview
- Full-time position, 8:30am–5pm, office-based.
- Join a professional claims team of 10, reporting to the Claims Manager.
- Manage a diverse portfolio, primarily farm and commercial motor insurance claims, as well as other general insurance lines.
Key Responsibilities
- Provide an excellent level of customer service throughout the claim lifecycle.
- Manage multiple claims, updating brokers and customers at every stage.
- Communicate effectively with repairers, assessors, and internal stakeholders.
- Review and process claims—including assessing loss, determining appropriate settlements, and ensuring compliance with policy and current legislation.
- Build and maintain strong relationships with internal/external contacts, including insurance brokers.
- Have quality conversations to explain the claims process, outcomes, and support steps.
What's on Offer
- Supportive, tight-knit team culture focused on excellent service and mutual respect.
- Highly autonomous role—manage your own portfolio end-to-end.
- Attractive salary (circa $75,000 + super), depending on experience.
- Work directly with expert underwriters and claim specialists in a stable, established business.
You Will Bring
- Previous claims experience in general insurance (essential), ideally from an agency, broker, or insurer environment.
- Outstanding communication skills, with compassion, integrity, and attention to detail.
- Proficient computer skills, including email writing and data accuracy.
- Ability to manage multiple priorities, remain flexible, and thrive in a changing environment.
- Resilience and a positive team player attitude with empathy and respect for colleagues and clients.
Additional Requirements
- Permanent work rights with no restrictions in Australia.
- Police check, ASIC banned or disqualified check, and insolvency check will be required if selected.
Preferred Background
- Insurance claims experience
If you are committed to delivering outstanding claims service and thrive in a trusted, specialist insurance environment, this is an excellent opportunity to further your career. Apply today to join a company valued for its expertise, technical excellence, and broker support.
If you have full residential and work rights in Australia, please apply.
P.S. Initial contact will be via the EMAIL address you supplied during your application, be sure to check your inbox and spam periodically.
