Senior Employment Mentor

• Full-time ongoing position, based at our Werribee location
• Assist the Service Delivery Manager (SDM) to monitor and analyse data and report on KPIs for the Site, to identify, propose and implement workable solutions to resolve issues that may impact on the Site's ability to achieve performance targets, and to address any KPI shortfalls
• Annual salary is $79, % super
• Other benefits include:
• • Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples' Assembly of Victoria.

About the position

The Senior Employment Mentor engages, assesses and assists clients in gaining sustainable ongoing employment within an appropriate timeframe, by 

referring clients to suitable activities and vacancies. The Senior Employment Mentor monitors and reviews AMES Australia clients' compliance requirements; and assists the Service Delivery Manager (SDM) and Senior Manager (SM) to ensure the successful delivery of employment services by monitoring and overseeing the efficient and effective day to day operations of employment services, employees and resources at the Site as required.

To apply for this position, please address the following key selection criteria:

• Minimum of 2 years' relevant experience in a similar position
• Hold and maintain a current Working With Children Check
• Must hold appropriate pre-employment check requirements for working in the aged care and disability sectors – such as NDIS Screening Clearance and/or Vulnerable Persons' Check
• Diploma in Business Administration or other relevant field is highly desirable
• Bilingual in English and Vietnamese preferrable
• As travel between Sites may be necessary, a current valid Driver's Licence is desirable
• Ability to effectively coordinate day-to-day activities at a service delivery site
• Proven analytical and problem solving skills and a proactive approach to seeking solutions
• Strong communication skills (both verbal, written and numerical) including the ability to train people from various backgrounds
• Strong time management, organisational and well developed computer skills (including intermediate Microsoft Office skills)
• Proficiency in compliance and adherence to policy, procedures and guidelines
• Strong knowledge and understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALD clients with disability, and the challenges and barriers they face
• Knowledge of the labour market & programs
• Proven ability to motivate clients, and advocate on their behalf
• Ability to build rapport & conduct objective assessment of the clients' skills & abilities
• Exceptional customer service skills
• Proven ability to multitask and prioritise tasks
• Attention to detail

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Sunday, 18 January 2026 however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.