Customer Support Engineer

1 week ago

Sydney, New South Wales, Australia Xylem Full time $60,000 - $90,000 per year

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.

Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. 

The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges. 

In this role you will:

  • Assist with technical selections and product configuration

  • Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.

  • Manage purchase orders from receipt through to delivery

  • Provide order status updates and follow up on any delays

  • Build relationships with our customers 

Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction. 

About you

  • Excellent interpersonal skills with the ability to successfully communicate with customers

  • A strong technical aptitude is highly desired 

  • Willing to learn and grow with the business 

  • Resourcefulness, creativity and a continuous improvement mindset

  • Strong collaboration skills, working as a team 

  • Demonstrated problem-solving capability

  • Competency in using ERPs, CRM software and other applications

If you're ready to launch your sales career in the water industry APPLY NOW

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

  • Customer Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia CareCone Group Full time $90,000 - $120,000 per year

    Role: Customer Support Engineer ( SCADA Security)Location: SydneyJob Description:Roles & ResponsibilitiesThe Customer Support Engineer will be responsible for meeting business objectives by developing practical andInnovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE e-terra...

  • Technical Customer Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia ClickHouse Full time $90,000 - $120,000 per year

    About ClickHouseEstablished in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally,...

  • Software Engineer

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $105,986 - $124,957 per year

    Software Engineer (Salesforce)SNSW Grade 7/8 - base salary ranging from $105,986 to $124,957Location - Haymarket, Gosford or Parramatta1 x Ongoing Full-TimeAbout Our TeamJoin our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and...

  • Customer Support Engineer/SCADA Security

    2 weeks ago

    Sydney, New South Wales, Australia CareCone Group Full time $120,000 - $150,000 per year

    Position- Customer Support EngineerExp- 5+yrsSkill-SCADA SecurityJob Type- PermanentLocation- SydneyJD-· The Customer Support Engineer will be responsible for meeting business objectives by developing practical and· innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE...

  • Associate Director Engineer Architecture

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Associate Director Engineer Architect - Telco Engineering Architecture Grade: 11/12 Salary range: $149,739 - $173,174 + super Duration: Ongoing Location: Hybrid working arrangements in place - in office requirement to attend Sydney McKell offices on Tuesdays and Thursdays, which is subject to change based on applicable DCS workplace policies. Applications...

  • Senior PAM Engineer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior PAM Engineer, Ongoing opportunity based in Sydney + hybrid/flexible working options available The Department of Customer Service (DCS) is looking for a Senior PAM Engineer (Senior Privileged Access Management Engineer) to join our growing team BenefitsFantastic ongoing grade 9/10 position in a technical team supporting the Privileged Access...

  • QA Engineer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    QA EngineerWork Type: Temporary up to 4 yearsLocation: SydneyGrade: Clerk Grade 7/8 ($113,574- $125,720 + Super)About the organisationSpatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales.Spatial Services' integrated framework connects the people of NSW to a...

  • Senior Manager Product Engineering

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $174,000 per year

    Employment Type:Temporary full-time opportunity till 30 June 2026Location:Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade:DCS Clerk Grade 11/12Salary Range: $149, ,174 p.a. base salary dependent on experience, plus 12% superannuation.The opportunityWe are...

  • Principal Product Engineer

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Employment Type:Temporary full-time opportunity until 1/7/26Location:Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade:DCS Clerk Grade 11/12Salary Range: $149,739 - $173,174 p.a. base salary dependent on experience, plus 12% superannuationThe opportunityWe are...

  • Senior Product Engineer

    2 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Clerk Grade: DCS Clerk Grade 09/10 ($129,464 to $142,665 base salary per annum + superannuation and annual leave loading) Employment Type: Temporary full-time opportunity until 1st Jul 2026 (potential for extension) Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time...