Customer Support Engineer

1 week ago

Sydney, New South Wales, Australia Xylem Full time $60,000 - $90,000 per year

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.

Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. 

The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges. 

In this role you will:

  • Assist with technical selections and product configuration

  • Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.

  • Manage purchase orders from receipt through to delivery

  • Provide order status updates and follow up on any delays

  • Build relationships with our customers 

Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction. 

About you

  • Excellent interpersonal skills with the ability to successfully communicate with customers

  • A strong technical aptitude is highly desired 

  • Willing to learn and grow with the business 

  • Resourcefulness, creativity and a continuous improvement mindset

  • Strong collaboration skills, working as a team 

  • Demonstrated problem-solving capability

  • Competency in using ERPs, CRM software and other applications

If you're ready to launch your sales career in the water industry APPLY NOW

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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