Solutions Support Coordinator

Nurturing the greatness in every child - and in you.

Join one of Australia's Largest Leading Early Education Providers  

At G8 Education, we're on a mission to shape the future With 400+ early education and care centres under 21 brands, our 10,000+ dedicated team members nurture over 42,000 children every day.  

As an ASX listed growth company, we're committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.  

The Opportunity 

The Solutions Support Coordinator is responsible for supporting and assisting in the implementation of next-practice operational system solutions, particularly related to the Child Care Management System (CCMS) and other integrated systems. This role focuses on enhancing user and parent experiences, improving efficiencies, aligning with company objectives, meeting regulatory requirements, and ensuring corporate governance.

Key Responsibilities

• Act as the first point of contact for the centre network, providing timely and accurate support through the ticketing system.
• Act as the secondary point of contact for the CCMS vendor in the absence of the Operations Solutions Manager.
• Assist in the CCMS vendor relationship in accordance with the partnership agreement and in good faith.
• Act as an escalation point on contractual and service deliver matters.
• Keep informed of Government and other regulatory requirements / changes, ensuring vendor, system and company compliance.
• Develop and communicate CCMS system updates, supporting processes, and issues with key stakeholders.
• Support the development and implementation of additional CCMS vendor solutions (eg Xplor Essentials) across G8 Centres.
• Assist in the identification, planning and implementation of "next practice" business and technical systems that complement and enhance the CCMS and Operations Ecosystem.
• Assist in the creation and implementation of an Operations Systems Solutions roadmap.
• Work cross functionally to develop leading training materials, communications, project and change management solutions as it relates to Operations Systems Solutions.
• Demonstrate behaviours consistent with G8 Education's values
• Provide operational support by sharing ideas to drive continual improvement in operating systems and standards.
• Visible support within Operations including Centre team meetings and Centre visits.
• Collaborate cross functionally with Support Office teams.

About You 

• 5+ years of experience in Early Childhood, or operational leadership
• You bring a strong understanding of Child Care Subsidy and Family Assistance legislation and compliance
• Systems knowledge of current ECE software packages and regulation
• Xplor experience is highly desirable 
• Skills in technical writing, specifically procedural documentation and process mapping
• Exceptional written, formatting and presentation skills
• Hold a valid working with children check or willingness to obtain upon commencement.

Benefits at G8

• Competitive salary package
• Eligibility to participate in our Short-Term Incentive program which is an annualised bonus each year 
• Hybrid working conditions with 3 days in office and 2 from home.
• You have the option to choose out of our two state-of-the-art support offices. Located Brisbane CBD and Central Gold Coast.
• Career development opportunities as part of a large ASX-listed company 
• Access a 50% discount on early education and childcare fees at any G8 Education Centre. 
• Exclusive access to our G8 Rewards Program with benefits across more than 600 retailers, exclusive cash discounts and more

Find out more here: G8 Education

United by purpose. Guided by values.

At G8 Education, we're proud to celebrate, support, and inspire our 10,000+ team members as they make a lasting difference in the lives of children and their own.

Driven by our purpose "to nurture the greatness in every child to grow, thrive and learn" and guided by our values, we're shaping bright futures for children, families, communities, and each other.

Our values: Safety First & Always, Thriving Together, Owning the Outcome, Being the Difference, Building Bright Futures.

Our Recruitment Process

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority, and all team members are expected to embrace this shared commitment. 

Our recruitment process involves several checks including, the possibility of psychometric testing which will be discussed during the initial stage of the recruitment process.  

We also may require a police check along with verification of qualifications and right-to-work status. 

Please note the advertising closing date is indicative only. G8 Education reserves the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.